Communication Technology Systems Administrator

Communication Technology Systems Administrator

The Communication Technology Systems Administrator supports primarily our Shoreview and Anoka locations and is responsible for ensuring that all communication and technology processes are in place to support the safety of patients and crews during air medical transports. The Communication Technology Systems Administrator ensures the functionality and maintenance of communication systems and other critical infrastructure, including dispatch software, communication equipment, tracking systems, and Computer-Aided Dispatch (CAD) platforms. The position works closely with technical teams and vendors to troubleshoot and implement solutions, while contributing to the optimization of resources. Embraces and lives out Life Link III’s mission and values.

This hybrid position reports to the Director of Technology Operations and is based at our Shoreview, MN administrative offices, with travel to other bases as needed.

Key Responsibilities:

Technology Support and Maintenance

Ensures all communication technology is functioning correctly and efficiently, including dispatch software, communication equipment such as radios, phones, tracking systems (GPS), PTT

Responds promptly to technical issues and diagnoses root causes

Escalates complex or high-impact issues to vendors or the Director of Technology Operations

Plans, tests, and implements software updates, upgrades, and security for critical systems with minimal disruption to operations

Schedules and performs preventative maintenance on equipment

Provides technical assistance and guidance, including troubleshooting user-level issues and assisting with system navigation

Maintains accurate configuration records, network diagrams, and inventory of all supported technologies

Documents all system changes, and support resolutions for tracking and auditing purposes

Participates in the development, testing, and execution of disaster recovery and backup procedures for critical technology systems

Vendor Relationship Management

Builds and maintains relationships with vendors to ensure the timely delivery of services and products

Serves as the primary point of contact for communication systems vendors and service providers

Ensures vendors follow applicable compliance standards, including HIPAA and other regulations

Provides clear and timely updates to leadership and stakeholders on vendor-related activities and statuses

Interdepartmental Collaboration

Works collaboratively with IT team members and department leaders to troubleshoot and resolve technical issues

Participates in interdepartmental meetings and contributes to the planning and execution of new technology initiatives

Contributes to interdepartmental teams to improve system optimization

Other Essential Duties

Conveys technical information clearly and concisely to both technical and non-technical users

Approaches issues with a logical, analytical, and solution-oriented mindset

Comfortable working in a dynamic environment with shifting priorities and unexpected challenges

Provides calm and responsive support to end-users during high-stress situations

Treats every technical issue as an opportunity to improve the user’s experience

Works independently to manage workload while aligning team objectives

Attends meetings as required

Duties to support departmental goals, as assigned

Minimum Requirements:

Three years of experience supporting, maintaining, and troubleshooting communication systems such as radio dispatch, 911 infrastructure, and GPS tracking

Trained and/or certified to configure and maintain Computer Aided Dispatch systems and related software

Working knowledge of Information Technologies and Networking Systems

Familiarity with systems integration and user support in a mission-critical, 24/7 environment

Excellent problem-solving skills and attention to detail

Ability to work collaboratively in a team environment

Strong communication skills, both verbal and written, for documentation and end-user interaction

A valid driver’s license and ability to drive to Life Link III bases

Preferred Qualifications:

Associate’s degree in Information Technology, Computer Science, Telecommunications, or a closely related field

Bachelor’s Degree, preferably in Information Technology, Telecommunications, Systems Engineering, or related field

3-5 years of experience supporting technology systems in a public safety communication environment

Previous experience working with vendors and contractors for system upgrades, implementation, and ongoing support

Experience in managing software programs

Experience with specific software platforms such as Flight Vector or other CAD platforms, FV Ops, Complete Flight, or other flight operations platforms

Experience with Avtech, Emergency Response Platforms, emergency/public safety communications, voice logging/recording and radio consoles

What We Offer:

Compensation: Annual salary of $74,954 - $91,611 depending on experience

Insurance starting the first of the month after date of hire:

Medical Insurance through Health Partners

Dental Insurance through Health Partners

Vision Insurance through VSP

Flexible Spending Account

Health Savings (HSA) on qualified plans plus an employer match

Employer Matching Retirement Plan

Competitive Paid Time Off to foster a work/life balance

Life and AD&D insurance

Short- and Long-Term Disability Insurance

Critical Illness insurance

Accident insurance

Annual Professional Development Fund

Compliance/HIPAA: Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.

Employment Status Requirements: Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.

Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, veteran status, marital or family status, status with regard to public assistance, or any other characteristic protected by federal, state, or local laws.

Our commitment to an equitable workplace extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, working conditions, compensation, benefits, and termination. We are dedicated to maintaining a workplace that is free of discrimination, harassment, and retaliation, and where all individuals can thrive professionally.

If you require any accommodations to apply or participate in our hiring process, please contact Life Link III human resources.