Front Desk Receptionist

Job Description

Introduction

Classic Granite and Marble is a leading stone fabricator with a 45,000 square foot showroom that specializes in providing premium materials and exceptional service for residential and commercial design projects. Our team is dedicated to craftsmanship, professionalism, and delivering a seamless client experience from inspiration to installation. Established in 2006, we are Virginia's largest stone fabricator with over 18 years delivering exceptional products for the ultimate home upgrade experience.

Position Summary:

We are seeking a highly organized and personable Lead Front Desk/Administrative Assistant to join our team in a hybrid role. This individual will serve as the first point of contact for visitors to our showroom and lead the coordination of front desk tasks and assist with administrative operations. The ideal candidate brings both hospitality and leadership experience, ensuring the showroom runs smoothly both in person and behind the scenes.

Key Responsibilities:

Front Desk:

Greet and assist showroom visitors, clients, and vendors with professionalism and warmth

Answer and route phone calls, take messages, and respond to inquiries

Schedule and confirm showroom appointments and client consultations

Maintain a clean, welcoming reception and showroom environment

Coordinate showroom inventory and deliveries

Create and implement front desk training and policies

Assist clients with customer service inquiries

Generate daily and weekly front desk reports

Administrative:

Provide high-level administrative support to Leadership Team

Prepare and manage client records, quotes, and order documentation

Manage email communications and follow ups as necessary

Create content for weekly administrative and sales meetings

Identify and propose improvements to administrative systems and workflows

Miscellaneous administrative tasks as needed

Qualifications:

Minimum 3 years of experience in an administrative or front desk role (preferably in a showroom, interior design, or construction environment)

At least 3 years of leadership or management experience, with a demonstrated ability to oversee processes and/or personnel

Proficient in Microsoft Office Suite, Google Workspace, and CRM platforms

Experience with scheduling software and office management systems

Excellent communication and customer service skills

Highly organized with strong attention to detail and time management

Self-motivated and able to work independently

Comfortable learning and explaining basic product information (granite, quartz, etc.)

Preferred Attributes:

Experience in the home improvement, design, or stone industry

Knowledge of natural stone and countertop fabrication processes

Familiarity with showroom or customer relationship management software

Full-time