Quality Service Officer

Quality Service Officer (Banking)

A fast-growing China-based Bank with its Group Company listed in Hong Kong is looking for a high-calibre Quality Service Officer to handle customer complaints.

Responsibilities

Provide quality services in handling customers' complaints

Ensure necessary follow-up actions in accordance with the HKMA requirements

Identify potential threats or areas that need continuous improvement and escalates them to appropriate parties for follow-up actions

Perform ad hoc duties assigned by the supervisor

Requirements

Degree holder or above in Business related disciplines with at least 2 years of working experience in customer services;

Excellent communication skills with high EQ and good problem-solving skills;

Familiar with banking operations and products will be an advantage;

Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing;

Self-motivated, able to work independently and willing to accept challenges;

Proficient in both spoken and written English and Chinese, fluent in Putonghua are preferable.

Interested parties please send your resume in word format with current & expected salary and notice period to . For details, please feel free to contact Thomas Wong at 6718 4050.