Desktop Support Technician - Team Lead

Job Description

Desktop Support Team Lead – Full Time – Indianapolis, IN

We are looking for an experienced Desktop Support Team Lead to join our team. In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices in a corporate environment. You will ensure the team is delivering exceptional customer service and resolving issues in a timely and efficient manner.

Responsibilities:

· Lead a team of Desktop Support Technicians in a fast-paced environment

· Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members

· Provide technical support for desktops, laptops, and mobile devices in a Windows environment

· Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues

· Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices

· Manage and maintain relationships with vendors and service providers

· Provide excellent customer service to all employees, ensuring timely resolution of issues

· Ensure compliance with company policies and procedures, and maintain accurate documentation

· Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction

· Stay up-to-date with new technologies and industry trends

Required Skills & Expertise:

· Bachelor's degree in computer science or information technology

· 5+ years of experience in desktop support or a related field

· 2+ years of experience in a team lead role

· Strong knowledge of Windows and Mac operating systems and applications

· Experience with hardware and software installation, configuration, and troubleshooting

· Experience with network and infrastructure support

· Excellent customer service and communication skills

· Creates an enjoyable, professional experience with all team members

· Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis

· Ability to work independently and as part of a team

· Detail oriented and strong organizational skills

· Certification in A+ and/or Network+ is a plus

About You:

· You have high level of motivation and drive

· You are a self-starter

· You are solutions oriented

· You embrace accountability

· You think of Team before “I”

· You demonstrate humility

· You are open-minded

· You listen to understand and not to speak

· You like to move fast with precision

· You enjoy learning

· You enjoy interacting with team members

· People have mentioned that you have a great personality

· Your communication skills are one of your top strengths and are able to communicate respectfully with radical candor

· You can communicate technology in “layman terms”

· You thrive under pressure

· You demonstrate high integrity

· You enjoy getting things accomplished

Full-time