Reservations/Ticket Booth Agent

Job Description

Benefits:

Dental insurance

Free uniforms

Health insurance

Vision insurance

Flexible schedule

Paid time off

EOE/Drug Free

New Orleans Paddlewheels, Inc. is seeking a Reservationist for their Howard Ave office in New Orleans, La.

The candidate will be rotating between the office, Ticket Booth-Creole Queen, and should be able to work a rotating flexible schedule.

The successful candidate will have a good work ethic and an outstanding personality while being able to handle difficult callers.

The successful candidate will have extensive knowledge of New Orleans culture, tourism/events, and navigation of city streets.

Qualifications/Education/Skills :

High School Diploma or equivalent.

Must be able to work flexible shifts including holidays, and weekends.

Previous customer service experience.

Ability to read and understand English.

Ability to sit or stand for an 8 hour shift.

Excellent communication skills.

Strong computer skills required.

Previous sales experience strongly preferred

Extensive knowledge of tourism and the New Orleans areaJob Purpose :

Per cap sales, third-party sales, call center sales

Booking of reservations for customer requests

Responsible for answering incoming calls and customer inquiries and responding to email requests

Responsible for addressing customer concerns and issues, and escalating when necessary

Responsible for all administrative duties, as assigned

Responsible for meeting personal and team sales goals

Responsible for daily inventory managementEssential Functions :

1.1 Customer Service

Proper phone etiquette

Handle each call with high customer service skills

Handle each customer call as thoroughly as possible, escalate if necessary

Provide constant communication between Operations Supervisors, drivers, dispatchers, and customers1.2 Time Management

Manage the flow of call volume

Manage call times

Prioritize job assignments (agreed upon with Supervisor)

Completes job assignments on time1.3 Sales

Answer any questions proposed by visitors concerning the city and Hospitality Enterprises products

Discuss upsells on every call

Analyze, by company, daily per cap reservations for discrepancies, payments, and confirmations; per reservation audit procedure

Meet daily and monthly sales goals

Meet team goals as measured by department sales1.4 Problem Solving

Use creative solutions to resolve customer concerns and problems

Makes suggestions to the team and supervisor for workflow improvementsEOE & Drug-Free Workplace

**It is not our practice to ask for personal information before our onboarding process. We conduct in-person interviews with all of our candidates. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **

Full-time