General Manager

Job Description

Description:

Position Summary:

As the General Manager, you will be the key authority in the restaurant during the absence of Directors or Owners. You will be responsible for overseeing the daily operations, managing personnel, upholding service standards, and ensuring financial performance. You will work closely with the Director of Operations and other management staff to ensure smooth operations in all areas, including sales, service, health & sanitation, and product quality. Additional responsibilities will arise as necessary.

Key Responsibilities:

Sales & Marketing

Lead restaurant marketing efforts, including advertising, promotions, and event coordination

Handle guest outreach

Handle event execution

Collaborate on food and beverage pricing, item costing, and menu updates

Manage restaurant sales initiatives

Health & Sanitation

Ensure all team members hold appropriate certifications in accordance with local and federal regulations (Servsafe, RAMP, Tips, Philadelphia Certification)

Uphold sanitation and health protocols in accordance with DOH regulations

Oversee health inspections and create action plans for any areas of concern.

Support preventive maintenance and repair efforts, reporting any R&M needs promptly.

Act as the primary liaison with pest control

Service & Staff Development

Conduct meetings with the team

Facilitate training programs

Develop and approve training documents

Maintain employee profiles

Manage the hiring, onboarding, and ongoing development of team members

Enforce company policies

Operations

Oversee daily operations

Review and approve weekly payroll and employee schedules.

Ensure opening and closing procedures are properly followed by the team.

Beverage Program

Manage beverage inventory and ordering

Develop and maintain beverage menu updates

Benefits:

Competitive salary and performance-based bonuses.

Health, dental, and vision benefits.

Opportunities for growth within a dynamic company.

Employee discountsRequirements:

Qualifications:

5+ years of restaurant management experience, preferably in a full-service environment.

Proven leadership abilities with experience in team building, training, and development.

Strong organizational and multitasking skills, with the ability to work in a fast-paced environment.

In-depth knowledge of restaurant operations, including health & sanitation guidelines, financials, and service standards.

Excellent communication skills and a customer-focused mindset.

Proficient with restaurant management systems (Toast, 7Shifts, etc.) and Google Suite.

Must be ServSafe certified

Full-time