Forensic Quality Assurance Manager

Salary: Depends on Qualifications

Location : New Hanover County, NC

Job Type: Full-Time

Job Number: 202500121

Department: SHERIFF'S OFFICE

Opening Date: 05/22/2025

Closing Date: 6/5/2025 11:59 PM Eastern

Position Information

New Hanover County is seeking an experienced Forensic Lab professional to join the Sheriff's Office as Forensic Quality Assurance Manager. This position is responsible for the day to day operations of the Forensic Lab's Quality Assurance program which includes overseeing and maintaining safe laboratory conditions, ensuring new technical procedures are validated, conducting inspections, preparing reports, testifying in court as an expert witness, and preparing exhibits for court. Essential duties include the following.

Ensures conformance with accreditation standards.

Designs, administers, and monitors the Proficiency Testing Program and evaluates results when available.

Coordinates and conducts quarterly internal audits of laboratory operations culminating in a yearly audit, reports the results of such, and maintains records.

Creates the Management Review Report and oversees the management review meeting.

Assists with oversight of the Laboratory Information Management System (LIMS) system which includes knowing how to create new Crystal reports, updating current reports, and contacting the company for assistance when needed.

Reviews, develops, and authorizes the Quality Assurance Manual, additional discipline specific Standard Operating Procedures and discipline specific training manuals.

Serves as subject matter expert. Identifies training needs, educates staff, delivers trainings and creates and maintains training materials and records for all personnel. Creates and maintains personnel records.

Coordinates with American National Standards Institute National Accreditation Board (ANAB) for yearly assessments to maintain accreditation and provide necessary documentation to ANAB for review.

Oversees and maintains safe laboratory conditions.

Performs case file audits as needed.

Investigates discrepancies, performs root cause analysis, coordinating the resolution of discrepancies, writing up corrective action reports, maintaining records, and keeping up to date on any chances that result from the process.

Coordinates and/or conducts investigations of quality issues and reports to lab management on the performance of the management system and any need for improvement.

Conducts forensic analysis as required.

May supervise staff, prioritize and assign work; conduct performance evaluations; ensure staff is trained; and make hiring, termination, and disciplinary recommendations. The New Hanover County Sheriff's Office is the principal law enforcement agency of New Hanover County, providing service to over 200,000 people within 185 square miles. The Sheriff's Office patrols the county, investigates crimes, apprehends criminals, and provides custody or control for arrested defendants, both pre-trial and sentenced. The Sheriff is responsible for courtroom security, service of civil process, transportation of prisoners and mental patients, and service of criminal papers.

New Hanover County strives to hire the best and the brightest employees who are committed to public service. Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement. Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at New Hanover County.

Hours:

Monday - Friday. Must be available for after hour calls and report to work during emergency situations.

Salary Information:

The hiring range for this position is $62,126-$105,615 annually plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

New Hanover County offers:

Employer paid 401k contributions;

Retirement plan through the NC Retirement system;

Flex time and telework availability, depending on your position;

Paid sick and personal leave + 13 paid holidays per year;

Paid parental leave;

Paid community services leave to give back to our community;

Education leave to obtain a degree within your line of work;

Medical, dental, and vision insurance + many other insurance options;

Onsite, employer-paid health and wellness center;

Professional development trainings & leadership initiatives;

Opportunities to make a difference in your community;

And so much more! Please check out our careers page at for more information on why New Hanover County is a great place to work.

Qualifications

Bachelor's Degree in a Forensic Science, Criminal Justice Administration Management and three (3) years of experience working in a similar structured setting; or an equivalent combination of education and experience. Master's Degree Preferred. Operating under a 17025 accredited Lab is a plus.

Licenses/Certifications

Required Licenses/Certifications:

Valid North Carolina Driver's License

Other Information

After the closing date for this position, applications will be viewable for the Sheriff's office. To check on the status of your application, please contact the NHC Sheriff Office Recruitment team at .

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. EOE.

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);

Retirement plan through the NC Retirement system;

Paid sick and personal leave + 13 paid holidays per year;

Paid parental leave;

Paid community services leave to give back to our community;

Education leave to obtain a degree within your line of work;

Medical, dental, vision insurance + many other insurance options;

Employee assistance program;

100% employer paid long term disability;

Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;

Professional development trainings & leadership initiatives;

Opportunities to make a difference in your community;

And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click

Please check out our careers page at for more information on why New Hanover County is a great place to work.

Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01

Please indicate your experience working in Forensic Lab setting.

6 or more years of experience working in forensic lab setting.

4 years but less than 6 years of experience working in forensic lab setting.

2 years but less than 4 years of experience working in forensic lab setting.

1 year but less than 2 years of experience working in forensic lab setting.

Less than 1 year of experience working in forensic lab setting.

No experience working in forensic lab setting.

02

Please indicate your education as relevant to this position.

Masters's degree in Forensic Science, Criminal Justice Administration Management or a related field.

Masters's degree in a field outside Forensic Science, Criminal Justice Administration Management or a related field.

Bachelor's degree or higher in Forensic Science, Criminal Justice Administration Management or a related field.

Bachelor's degree in a field outside Forensic Science, Criminal Justice Administration Management or a related field.

Associate degree or higher in Forensic Science, Criminal Justice Administration Management or a related field.

Associate degree in a field outside Forensic Science, Criminal Justice Administration Management or a related field.

High School diploma or equivalent.

03

If your degree is a field related to Forensic Science, Criminal Justice Administration Management or a related field, please indicate what field your degree is in and explain how it is related to these fields and the duties of this position.

04

Do you have experience working in a 17025 accredited Lab?

Yes

No

Required Question