Customer Value Stream Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Your Principal Responsibilities:

Build and maintain long-term relationships with stakeholders in key accounts (PCH) Pharmacies of Hospitals across Algeria as well as key healthcare institutions.

Engage with key decision-makers to understand their motivators.

Understand the account's short-term and long-term strategies.

Record stakeholders' needs using the provided tools.

Develop and implement a strategic account plan using information from internal PODs.

Coordinate sales quotas and profitability goals based on account strategy and financial conditions.

Monitor and report on account performance, inventory levels, and credit balance.

Deliver management presentations on key account projects and performance.

Collaborate across the organization to meet key account objectives.

Lead the tender process with local stakeholders, ensuring timely and accurate submission.

Provide internal stakeholders with analysis and competitive insights for tenders.

Ensure smooth tender management from quotation to delivery.

Maintain Roche’s corporate reputation within assigned ecosystems.

Identify partnership opportunities and support logistics and stock follow-up as needed.

Foster VACC leadership and culture in line with Roche’s framework and ethical standards.

Requirements:

Minimum 4-5 years of progressive sales, marketing, or operations experience, preferably in healthcare (diagnostics, medical equipment, etc.). B2B account management and large multinational account/project experience preferred.

Proven track record in planning, negotiating, closing, and implementing sustainable deals based on strategic 360 customer analyses. Professional Selling Skills is a plus.

Strong strategic mindset with excellent business acumen, analytical, financial, communication, and presentation skills. Proficiency in MS Office, SAP, or similar systems.

Exceptional in leading cross-functional teams, conflict management, and developing strong customer relationships.

Resilient, self-motivated, proactive, able to multitask and handle high-pressure environments.

Skilled in project planning/management, process improvement, and familiar with Project Management and Six Sigma principles.

Understanding of tender principles and strong communication skills for explaining tender content.

Cooperation with internal customers, such as Customer Engagement, Finance, and Legal.

Deep knowledge of the healthcare system, with strong stakeholder engagement and management skills.

Fluent in French, Arabic, and English. Advanced knowledge of Excel and MS Office.

Core values include integrity, courage, and passion.

Working Conditions & Environment:

Primarily field and office-type settings.

Empowered to pull in expertise and resources locally and from any network or Patient Journey Partners and Healthcare System Partners or enablers when needed.

Proactively collaborates with internal teams and external customers.

Who you are:

You have a University degree.

Mindset and Competencies:

You have strong organizational, communication, time, and priority management skills.

You are a strong team player, open-minded, flexible with a customer service orientation.

You have an entrepreneurial spirit with a strong partnership skill set.

You have a growth mindset, active listening, and a high sense of integrity.

You are a facilitator who leverages internal and external networks to create value and share knowledge.

We place special emphasis on maintaining the highest ethical standards, ensuring safety, security, and the protection of health and the environment, while continuously identifying and managing compliance risks effectively.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.