Director of Operations (Medicaid)

We are a premier Medicaid consulting firm based in Brooklyn, New York, dedicated to assisting elderly and disabled individuals in navigating the complexities of Medicaid planning and application processes. Our mission is to ensure clients achieve Medicaid eligibility and access high-quality care, whether through home care or nursing home services, often at no cost. We pride ourselves on exceptional customer service, working closely with families, nursing homes, home care agencies, hospitals, and assisted living facilities. By providing expert guidance on Medicaid eligibility, applications, renewals, pooled income trusts, and consulting services, we empower our clients to secure the care they need. Our collaborative and dynamic team is committed to excellence, and we are seeking a Director of Operations to lead our operations and elevate our impact.

The Director of Operations is a pivotal leadership role designed for an ambitious professional with managerial experience, ready to take their career to the next level. Reporting directly to senior leadership, this role oversees the operational efficiency of our Medicaid consulting services, managing a team of intake agents and maintaining strong relationships with referral partners such as home care agencies and skilled nursing facilities (SNFs). The Director will ensure seamless application processes, high-quality client outcomes, and robust reporting to support strategic decision-making. This is an in-office, full-time position based in our Brooklyn, NY office, ideal for a candidate with experience in Medicaid, home care, or related fields, and a proven track record of managing teams of 15-40 people.

Responsibilities

Team Management: Directly supervise a team of 13-14 staff members, including 6 in-office intake agents and 7-8 overseas team members, fostering a collaborative, supportive, and high-performing work environment with an open-door policy.

Intake Process Oversight: Manage the Medicaid application process, ensuring intake agents efficiently handle client applications, renewals, and eligibility assessments with accuracy and compliance.

Referral Partner Management: Build and maintain excellent relationships with home care agencies and skilled nursing facilities (SNFs), focusing on quality care delivery and operational coordination, not business development or sales.

Reporting and Analytics: Produce detailed reports on referral sources, tracking which companies refer clients and the volume of referrals, as well as performance reports evaluating staff productivity and application outcomes.

Operational Efficiency: Streamline workflows, optimize processes, and implement best practices to enhance the speed and quality of Medicaid consulting services, including new strategies, systems, and incentive programs to develop and maintain efficient workflows.

Compliance and Quality Assurance: Ensure all operations adhere to Medicaid regulations and company standards, maintaining high-quality service delivery for clients and partners.

Strategic Collaboration: Work closely with senior leadership to align operational goals with the company's mission, providing insights from team performance and referral data to inform strategy.

Staff Development: Mentor and train team members, fostering professional growth and accountability, particularly for intake agents handling complex Medicaid cases, through weekly department meetings, periodic performance assessments, annual reviews with mid-year follow-ups, and modifications to staff positions or departments as needed.

HR Management: Oversee HR-related matters, including tracking employee attendance, approving time off, hiring, onboarding, training, issuing warnings, terminations, and payroll processing.

Workflow and Safety: Manage employee and department workflows, control office safety, answer employee questions, and address challenges with staff, clients, or agencies to ensure a productive and supportive environment.

Productivity Leadership: Ensure departments and employees are happy and productive, implementing strategies and incentive programs to maintain or increase efficiency, while ensuring agency clients are satisfied with communication and results, demonstrating true leadership and maintaining excellent rapport with staff. Qualifications

Experience: Minimum of 3-5 years of managerial experience in roles such as Department Supervisor, Team Lead, or similar, with a proven ability to manage teams of 15-40 people. Experience in Medicaid, home care, or related fields (e.g., Medicaid intake, billing, or operations management) is strongly preferred.

Industry Knowledge: Familiarity with Medicaid processes, home care, or skilled nursing facilities is a significant advantage. Candidates with experience in Medicaid intake or billing operations management are highly desirable.

Leadership Skills: Strong leadership and interpersonal skills, with the ability to manage both in-office and overseas teams, fostering collaboration, accountability, and a supportive work environment.

Analytical Abilities: Proficiency in producing and analyzing reports, with experience in tracking referral sources, staff performance, and operational metrics.

Communication: Excellent verbal and written communication skills to manage relationships with referral partners, agency clients, and internal teams.

Technical Skills: Comfortable with office software (e.g., Microsoft Office, Google Suite) and experience with CRM or case management systems is a plus.

Work Environment: Must be able to work full-time in our Brooklyn, NY office.

Education: Bachelor's degree in healthcare administration, business, or a related field is preferred but not required if equivalent experience is demonstrated. Compensation

Salary: $90,000 - $120,000 annually, commensurate with experience and qualifications.

Benefits:

Company group health, dental, vision, life, and disability insurance plans, with eligibility dependent on the final salary agreement.

401(k) plan with a matching contribution option, subject to company policy.

5 paid sick days per calendar year after the first 120 days of employment.

5 PTO days per calendar year after the first 6 months of employment, increasing to 10 PTO days per calendar year after the first 12 months.

PTO for Jewish holidays and paid legal holidays when the office is closed, effective from day one of employment.

Additional Perks: Opportunities for professional development and career advancement within a growing organization dedicated to making a meaningful impact.