Regional Project Manager

Position Title: Regional Project Manager

Location: Hybrid/ remote (CT,NY,NJ area only)

Reports To: Division Manager of fssGO

Travel: 90%-100%

Department: Delivery/Resource Deployment

Job Type: Full Time, Exempt

About Federated Service Solutions:

Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

About the Role:

Reporting to the Division Manager of fssGO, the Regional Project Manager is responsible for training new employees in the field and continuing education for existing employees. The RPM will regularly critique installations on site for quality control. Developing a strong relationship with the Technician team will be paramount and while in the field they will be the first escalation point on the project. Overall, the RPM will demonstrate outstanding customer service through high quality craftsmanship and integrity in the work environment.

Responsibilities

Oversees field training of Technicians to develop a knowledgeable technician pool

Provides FSS vehicle inspections for compliance and safety

Reviews deliverables for project quality control

Lead pilots for complex installs

Reinforces travel policies to Technicians

Holds regular status meetings with the team

Resolves and/or escalates issues in a timely fashion

Reviews work orders and assesses potential issues

To continually seek opportunities to increase customer satisfaction and deepen client relationships.

Attend Project Kick off sites when Customer is attending. Core Responsibilities on Accountability Chart

Field documentation verification

Technician growth and training

Enforcing Technician process and industry standards

Ensure a smooth start with new projects and customers

Quality Assurance for assigned projects Who we are looking for:

We're looking for a proactive leader who's passionate about technician development and operational excellence. You'll drive hands-on training, ensure adherence to processes and standards, and lead smooth new project kickoffs. Safety is a top priority, and you'll play a key role in developing toolbox talks and maintaining well-equipped, safe, clean and stocked road-ready vehicles.

Qualifications

2-7 years of field operations, project management or technical leadership roles (technology deployment or service industry preferred)

2-5 years hands on Technician (telematics preferred)

Wiring, low voltage, telematic experience required.

Strong understanding of installation standards, field documentation, and quality assurance practices across diverse technologies and verticals.

Proven ability to lead, mentor, and develop field technicians with a focus on quality, safety, and continuous improvement.

Excellent interpersonal and communication skills, with the ability to build trust with technicians and clients alike

PMP, OSHA 30, or relevant technical certifications are a plus; willingness to pursue advanced certifications with company support is expected.

Willingness to travel regionally for site visits, training, and project oversight.

Proficiency with project management tools, documentation platforms, and Microsoft Office Suite.

Our Benefits:

Competitive Compensation

Remote or Hybrid Positions

Focus on Culture and Employee Engagement: Emphasizing work-life balance.

Paid Time Off

Medical/Dental/Vision Plans: Starting the first of the month following hire date.

401(k) + Company Match

Profit Sharing

Flexible Schedule

Life and Disability Insurance

Employee Discounts, Employee Referral Bonuses

Federated Service Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any legally recognized protected class under federal, state, or local law. To read more about Equal Employment Opportunity (EEO) please visit