Field Service Engineer II

As a Field Service Engineer II, you will have the opportunity to provide advanced technical facilitation and expertise to our customers in the Industrial Automation (IA) business unit.

You will be accountable for troubleshooting and resolving complex technical issue, ensuring the successful implementation of our solutions, and driving customer satisfaction.

You will report directly to our Field Service Engineer Manager, and you'll work out of our Kuwait location as a site support engineer.

+ To ensure efficient delivery of installation, testing, commissioning, troubleshooting, and maintenance services for Honeywell Fire Alarm and Gas Detection Systems at client sites, in line with Honeywell’s standards, local regulations, and project specifications. Troubleshoot system faults, alarms, and perform root cause analysis to restore normal operation. Replace faulty devices and reconfigure panels as needed.

+ Documentation & Reporting: Prepare commissioning reports, cause & corrective action reports, test forms, and as-built drawings. Maintain accurate records of service calls, spare part replacements, and system configurations.

+ Customer & Project Interface: Liaise with clients, consultants, and contractors for approvals, inspections, and client handovers. Support project handover and provide training to customer personnel. Maintain professional relationships and uphold Honeywell’s image on-site.

+ Compliance & Safety: Follow Honeywell and client site safety protocols. Ensure work complies with NFPA/EN standards and local Civil Defense (KFF) regulations. Keep systems updated with the latest firmware and software patches.

+ Work with the customers to understand their requirements and act as a consultant and provide suggestions for their issues. Maintain Time sheets for billing purpose .Work with solution architects and proposal team for spot proposal submission.

+ Escalate issues in a Timely Manner and follow up the same to solve them in the agreed time frame. Report possible future failures, disturbances, and other opportunities for improvement. Act on priority for requests for spares and additional requests from the customer.

+ Follow the Honeywell SOPs, HSE and quality systems while delivering the execution of spot services

+ Carry out hazard and risk assessments for all tasks as per company policy and procedures.

+ Support in delivery of spot services as per the scope of work for the assignment, working in concert with the services Operations leader (SOL) . Maintains communications with SOL and FSM. Mobility between various sites within country. Maintains communications with SOL and client to ensure tight coordination and agreement

+ Takes full ownership for delivery as per the scope of work for the assignment, working in concert with the services Operations leader (SOL)

+ Pro-actively Manages the SOW and informs SOL/PM of Risks and Opportunities

+ Service & Maintenance: Conduct regular preventive maintenance as per the Annual Maintenance Contracts (AMC). Strong knowledge of fixed gas detection systems (point, open path, flame detectors). Familiarity with design and layout of fire detection zones and gas coverage areas. Ability to interpret and work with wiring diagrams, panel schematics, and cause-effect matrices. Sound understanding of networking (Ethernet, RS485, Modbus, BACnet). Carry out site installation verification, loop testing, and system commissioning for Honeywell Fire Alarm Panels (e.g., XLS Range of panels) and Gas Detection Systems (Fixed point-type gas detectors, aspirating systems, flame detectors). Verify all field devices (smoke/heat detectors, MCPs, sounders, gas sensors) for correct installation and functionality. Integrate Honeywell systems with third-party systems via Modbus/BACnet as per design.

+ Review and interpret engineering drawings, technical specifications, and BOQ to ensure compliance. Willingness to travel to project sites and work for site surveys and data collection. Maintain service records, test reports, and prepare detailed documentation post-intervention for future projects and estimation support

+ Degree in Electrical, Electronics, Instrumentation, or related field.

+ Sound knowledge of NFPA, local fire codes, and standards.

+ Hands-on experience in addressable and conventional fire alarm panels, flame and gas detectors, and system integration. Strong troubleshooting and diagnostic skills. Good communication and client-handling skills.

+ 8–12 years of experience with Fire Alarm, Gas Suppression System and Gas Detection Systems (preferably Honeywell Systems Experience on XLS-3000, XLS-140, XNX & XCD gas detectors and Safety Manager). Hands-on experience with Honeywell XLS3000, XLS-140-2, Verifire Tools and Safety Manager tools. Sound knowledge of NFPA, local fire codes, and standards. Engineer (Project environment) with commissioning and SAT experience

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.