Tier 2 IT Technician Microsoft Copilot Administration

Job Description

Join Tactical Techs as a Tier 2 IT Technician!

About Us:

Tactical Techs is a small but mighty MSP serving small businesses in Sherman Oaks, CA for over 25 years. We pride ourselves on delivering personalized IT support that keeps our clients running smoothly every day.

Position Overview:

We’re looking for a proactive Tier 2 IT Technician to join our team. In this role, you’ll be our front-line expert handling daily support tasks and ensuring our clients’ systems run efficiently. You’ll work closely with our Senior staff, handling routine tasks and escalating more complex issues as needed.

Key Responsibilities:

Front-Line Support: Manage daily triage and work through our ticketing system.

Microsoft 365 & Domain Management: Set up Microsoft 365 email accounts, manage domain accounts, and handle password resets including 2FA setups.

Hardware Installations: Install and configure printers, scanners, and VOIP phone systems.

End-User Setup: Set up laptops and desktops – from domain joining and application installations to full end-user configuration.

Inventory & Miscellaneous Tasks: Keep track of inventory and support additional IT duties as required.

Qualifications

A bachelor’s degree in Computer Science or a related field is preferred

Previous experience as an IT Technician or an IT Certification is preferred

Strong troubleshooting and analytical skills

Ability to work well as part of a team

Strong written and verbal communication skills

Understanding of data privacy and security

Benefits/Perks

Competitive Compensation

Flexible Scheduling

Career Growth Opportunities

Note: For fast track send a text to with your full name and email address and 2 good dates and times to reach you by phone.

Full-time