Techncian

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Critical Alarm Management

The CSCC will provide 24/7/365 monitoring of the TMS system to offer instant response to any system alarm.

Liaise with the local team to review the alarm and system status during/ after fault identification and investigation

Liaise with China Management team on any issue, providing updates on status and progress

Escalate via Incident Management protocol as and when required

Critical systems monitoring

The TMS monitors the critical system operational status – the CSCC will be able to detect any abnormalities and report to the local/ country team for further investigation

Report any TMS errors or connectivity issues, and escalate to seek support from Siemens or the IT team as required

Incident Management

Follow the incident management protocol to escalate depending on the nature of alarm generated by the TCM to ensure 1) site team respond and investigate and 2) the correct information is provided to the China management team to allow them to contact PSCC in India to generate the INS ticket on the INS system (Genpop)

Provide updates on ongoing incidents

In the event there is an issue with Genpop INS notification to COD stakeholders, the CSCC will manually inform all relevant stakeholders

Documentation

Gather data and statistics to provide to PSCC for Asia Pacific wide reporting

Daily activity logs and records

Update the escalation matrix and review accuracy of POC details periodically

Guidance

Provide guidance to local teams on incident and alarms

Participate in mock drill scenarios for critical incidents

Other work scope when needed

Perform regular inspection to all Comms rooms, Comms closet and other E&M facilities inside Morgan Stanley’s office floors; record all information in the predefined checklist

Perform regular inspection to all facilities on civil works, record all information in the predefined checklist

Respond to emergency call and arrange vendors for ad-hoc maintenance or emergency repair

Provide immediate response and support to Comms Rooms and other floor E&M related operations

Supervise all the PPM and ad hoc repair works and report to Facilities Manager/Engineer if any abnormality found

Carry out minor E&M repairs according to Morgan Stanley’s instruction

Assist in addressing all routine E & M issues

Assist in following up with DCIM/IT equipment Moves, Adds & Changes implementation

Assist with daily facility walk around to provide visual check of operations

Support pantry supplier/ vendor for any maintenance/ repair work in pantry (freezer, zip boiler, life solution, microwave & disinfect machine), to avoid any damage/ impact to existing facilities

Assist PPM plan, ad-hoc & regular TCM application

Provide technical explanation & walk through of weekend work plan to duty technicians

Carry out any other duties as assigned by Morgan Stanley.

Location:

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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