Resort Operation

Position Overview:

The Resort Operations Manager is responsible for overseeing the daily operations of the resort, ensuring exceptional guest experiences, efficient staff management, and adherence to financial and safety standards. This role demands a blend of strategic leadership, operational expertise, and a deep commitment to hospitality excellence.

Key Responsibilities

Operational Leadership:

Supervise and coordinate all resort departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Recreation.

Ensure seamless communication and collaboration among departments to deliver a unified guest experience.

Develop and implement operational strategies aligned with the resort's goals and brand standards.

Guest Experience Management:

Monitor guest satisfaction through feedback and direct interactions.

Address guest complaints and resolve issues promptly to maintain high service standards.

Implement initiatives to enhance guest loyalty and retention.

Financial Oversight:

Develop and manage departmental budgets, ensuring cost control and profitability.

Analyze financial performance and implement strategies to achieve revenue targets.

Monitor inventory levels and manage procurement processes efficiently.