Program & Operations Manager

Job Title: Program & Operations Manager

Location: Northwest Arkansas (remote-first, with regular local presence)

Salary: $75,000/year plus employer-paid health insurance

Type: Full-Time, Exempt

About Bring It Home

Bring it Home is a dynamic non-profit organization dedicated to providing essential resources and support to individuals and families. Through innovative programs and community partnerships, Bring it Home addresses the root causes of housing insecurity and empowers individuals to rebuild their lives with dignity and purpose. With a strong commitment to practical housing development and sustainable impact, Bring it Home strives to create lasting change and build a healthier, more accessible housing ecosystem for all.

Mission: Promote the physical, emotional, and social health of individuals, families, and communities through affordable housing development.

Position Overview

The Program & Operations Manager will be the first full-time hire reporting to the Executive Director. This role is designed for a highly organized, self-directed operator who can institutionalize our first major program (a Community Land Trust) and help build the systems to support our growth. You’ll coordinate with legal and consulting partners, serve as the primary contact for homebuyers, and support infrastructure and program development for future expansion.

This individual must be adaptable, detail-oriented, and capable of working with minimal supervision. You will be expected to identify implied tasks, anticipate project needs, and manage your time effectively. Professional interpersonal skills and the ability to communicate clearly in both written and oral form at an executive level are essential.

The Program & Operations Manager may work from home or another remote location and will benefit from a highly flexible schedule. However, you must be willing and available to travel throughout Northwest Arkansas for meetings, events, and in-person program activities.

What You’ll Do

Program Implementation & Management

• Coordinate the formation of the Community Land Trust (CLT) with legal counsel and consultants.

• Develop and document standard operating procedures for the CLT: homebuyer intake, qualification, education, onboarding, and stewardship.

• Guide qualified buyers through every stage—from application to move-in and ongoing support.

• Serve as the primary contact for CLT homeowners, ensuring lease compliance and responding to needs.

Operations & Organizational Systems

• Build and refine internal systems for program delivery, compliance tracking, database use, and performance monitoring.

• Develop tools, templates, and workflows that make replicating and scaling programs easier.

• Collaborate with the Executive Director on strategic planning, annual goals, and organizational priorities.

• Conduct everyday administrative tasks, including scheduling, email and calendar management, accurate record-keeping, income and expense tracking, and formal communications.

Grants Management

• Support the Executive Director in managing the full grant lifecycle—from identifying opportunities and drafting proposals to tracking outcomes and submitting reports.

• Assist with grant documentation, data gathering, and report preparation to ensure clarity around impact.

• Track grant budgets and expenditures in collaboration with finance staff, ensuring accurate financial records.

• Help maintain compliance with all funder guidelines and submission deadlines.

Stakeholder & Partner Support

• Serve as the primary point of contact for homeowners and tenants, ensuring a smooth experience from application through post-occupancy support.

• Provide responsive communication and ongoing touchpoints with CLT homebuyers, ensuring lease compliance and community engagement.

• Coordinate logistics, track deliverables, and prepare materials to support the Executive Director in managing funder and partner relationships.

• Assist with planning and implementing future housing developments and related community-facing activities.

• Support and collaborate with volunteers, consultants, and community partners.

Who You Are

• Located in Northwest Arkansas with the ability to travel within the region (primarily Bentonville, Rogers, and Springdale).

• Self-motivated, adaptable, and able to identify and execute on tasks independently.

• Well-organized, with strong time and task management skills.

• A systems thinker: capable of turning big-picture vision into detailed workflows.

• Strong communicator, comfortable interacting with consultants, attorneys, funders, and diverse community stakeholders.

• Not a specialist, but a well-rounded generalist with operational, programmatic, and strategic instincts.

Preferred Qualifications

• Demonstrated success developing and leading nonprofit or community-based programs.

• Event planning and management experience.

• Experience in customer service, client management, or stewardship roles.

• Business or nonprofit administration experience, including record keeping and reporting.

• Prior experience in housing, program development, or nonprofit operations.

• Familiarity with grant writing, public funding cycles, and reporting.

• Experience creating and delivering education or orientation programming.

• Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms.

• Comfortable using digital tools like Zoom, web forms, and project/task management software.

• A genuine interest in housing, community development, or real estate.

Why Join Bring It Home?

· Be part of something foundational – Shape and launch the organization’s first major housing program in Northwest Arkansas from the ground up.

· Create real, visible impact – Help working families secure long-term, affordable homeownership and build community stability.

· Operate with autonomy and trust – Thrive in a results-oriented culture that values initiative, self-direction, and flexibility over bureaucracy.

· Grow with the organization – Play a key role in scaling programs and infrastructure as we expand into new projects and neighborhoods.

· Collaborate, not compete – Work alongside a mission-driven Executive Director and a network of committed partners, consultants, and allies.

· Enjoy meaningful work-life balance – Benefit from a remote-first schedule, flexible hours, and a team that respects your time and work ethic.

To Apply

Email your resume and a short note (200 words or less) to :

· Tell us about a time you took a vague or early-stage idea and turned it into a functioning program or system. What was your approach?

· When juggling multiple priorities, how do you decide what to focus on? Give a real example.