MedSpa Receptionist

Job Description

Enigma Medi Spa is a premier medical spa and laser center looking for a Full-Time MedSpa Coordinator/Receptionist who will be able to provide exceptional customer service to all clients, while effectively maintaining front desk procedures including greeting patients, managing the patient check-in and check-out processes, answering phone lines, scheduling appointments, managing in-clinic patient flow, confirming appointments and addressing patient questions. This position also involves sales, working in collaboration with medical providers conducting patient consultations to deliver the best products/services to meet patient needs and deliver the desired outcome.

Minimum of 2 years experience working in an Aesthetic practice (Medical Spa, Plastic surgeon, Dermatology) is required. Candidates without experience would not be considered under any circumstances.

Job Duties, Responsibilities and Capabilities :

* Greet patients

* Answer multi-line phone system

* Schedule patients

* Have full knowledge of products/services and have the ability to answer patient questions

* Conduct patient consultations

* Check patients in and out

* Responsible for accurate invoicing and payment collection

* Manage patient leads, and convert into appointments and sales

* Confirm patient appointments daily

* Educate patients on pre and post treatment instructions

* Create daily reports required by management

* Create daily payment collection reports and review merchant account reports to assure accuracy; resolve discrepancies

* Assist providers and staff with patient flow

* Assist with treatment room turnover/setup when needed

* Maintain cleanliness of front desk and reception area

* Maintain professional appearance

* Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines

* Ship and receive packages Qualifications:

* Minimum of 2 years experience working in an Aesthetic practice (Medical Spa, Plastic surgeon, Dermatology)

* High school diploma or equivalent

* Documented sales abilities, ability to meet/exceed sales goals

* Excellent customer service

* Excellent follow through and follow-up

* Familiar with using a multi-line phone system

* Demonstrate computer literacy

* Possess excellent communication, organization, and problem-solving skills

* Ability to work in a fast-paced environment and handletressful conditions

* Ability to learn products and services quickly

* Excellent phone skills

* Ability to deal with difficult/unhappy patients

* Ability to prioritize and handle a variety of tasks simultaneously

* Ability to work with frequent interruptions

* Possess a friendly, can-do attitude, team player mentality

* Must be available to work late hours and Saturday.

Compensation:

Salary: $18-$25 per hour. Hourly salary is determined based on the experience.

Benefits:

*1 Week paid vacation after 1 year employment

* 5 paid sick days per year

* Employee discount

*Performance Bonuses

*Holiday Bonus

*Overtime Pay

Full-time