BDC Representative

About Us

Here at TIm Lally Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. Join the Cleveland area's fastest growing Chevy dealership! We are a family-owned single-point store that has been in business over 90 years. We know our employees are what makes the difference at Tim Lally Chevrolet!

Benefits

401(K) Plan

Medical Plan

Dental Plan

Vision Plan

Promote from within

Paid Vacation

Holiday Pay

In House Training

Responsibilities

Answer customer calls and establish follows-up with sales or service appointments.

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

Provide customers with initial product information and direct them to the appropriate dealership resources.

Follow up with leads that are not ready to make an appointment or no-show.

Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

Utilize CRM tracking system and other programs daily.

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.