Hotel Front Desk Manager

Job Description

ONLY APPLICANTS WITH HOTEL FRONT DESK AND HOTEL MANAGEMENT EXPERIENCE WILL BE CONSIDERED FOR THIS POSITION:

We are seeking a motivated Front Desk Manager to lead and train our front desk team. The ideal candidate will be responsible for overseeing the day-to-day operations with their staff as well as working cohesively with Housekeeping and Maintenance staff.Compensation:

$14 - $16 hourlyResponsibilities:

Train, cross-train, and retrain all front desk staff

Maintain working relationships and communicate with all departments including Maintenance and Housekeeping

Expected to cover additional front desk shifts where needed in case of emergency

Resolve guest problems quickly, efficiently and courteously

Enforce all cash-handling, check-cashing and credit policies

Ensure front desk staff is dressed appropriately for all shifts

Ensure implementation of all hotel policies and procedures

Operate all aspects of Front Desk computer system, including software maintenance, report generation and analysis as well as simple configuration changes

Ensure employees are, at all times, attentive, friendly, helpful and courteous to all Guests, Managers and other Employees

Monitor all V.I.P's special Guests and requests

Review Front office log book and Guest feedback forms on a daily basis

Handles all Booking.com, Expedia and OTA's

Follow up and handling of all chargebacks

Perform other duties as requested by ManagementQualifications:

Must have at least two years hotel front desk experience

Must have at least one year in Managerial capacity

Knowledge of Synexis

Able to be a leader and work cohesively with other departments

Available to work all shifts but will mainly work alternating first and second shifts

Must live locally and have reliable transportationAbout Company

Our Wyndham property is in the center of the business district of Warner Robins. We are located close to the Warner Robins Air Force Base. Our employees are expected to work as a team and be able to handle all guest situations with a smile!

Full-time