Business Application Support Representative

Job Description

We have an exceptional opportunity for a Software Support Representative to help us support and build cloud-based solutions for our growing Business Solutions practice. As a member of our team, you will be responsible for providing technical support for our family of business applications and assistance to our customers. This position is a great way to start out in the software business! A qualified candidate must be comfortable troubleshooting, have a strong desire to learn, and have the ability to update their professional expertise, as new standards, technologies, and products emerge.

This position reports to the Consulting Manager and offers a challenging career, with excellent training, a competitive salary, and comprehensive benefits plan.

About MaxQ Technologies, Inc.

MaxQ is a privately held, successful company with a 35-year track record of selling enterprise applications into the mid-market. The company has a strong reputation for vertical industry expertise that is coupled with the leading business solutions product portfolio across the US. MaxQ has more than 1200 clients and enjoys a reputation as a leading Microsoft and Acumatica Partner. The MaxQ business is growing, and we seek talented professionals to join our team.

Core Responsibilities

Handle customer support requests

Developing personal skills to efficiently and effectively work individually and as a member of the MaxQ team

Follow established support standards

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Provide product enhancement suggestions

Create and update product documentation as needed

Install software and develop customizations as needed

Required Skills and Talents

The ideal candidate must be self-motivated with the right attitude to support business software applications. The individual must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

Education – Bachelor’s degree in Computer Science, Information Technology, Business Technology, Accounting or a related field of study.

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

A working knowledge of business applications like ERP, Accounting, and CRM is required. Familiarity with SQL and programming constructs is a plus.

Company Description

MaxQ is a privately held, successful company with a 39-year track record of selling enterprise applications into the mid-market. The company has a strong reputation for vertical industry expertise that is coupled with the leading business solutions product portfolio across the US. MaxQ has more than 1200 clients and enjoys a reputation as a leading business solution provider. The MaxQ business is growing, and we seek talented professionals to join our team.

Full-time