Administrator, IT System

Position: Administrator, Information Technology System

Department: Information Technology

Reporting To: Dev Ops Engineer

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Our Purpose:

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.

Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities.

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t played ice hockey before or are still learning about the sport—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.

If you’d like to request an accommodation in the application or interview process, please let us know by emailing: .

Position Summary:

We are looking for a proactive, detail-oriented, solution-centric person with excellent communication skills and a desire to revolutionize how we use technology at the Seattle Kraken. The person in this position will serve as the primary point of contact for all Seattle Kraken front office technology-related needs, support technology needs across multiple locations, including Climate Pledge Arena, Kraken Community Iceplex, and additional sites as needed, as well as participate in game-day and event support to ensure operational technology continuity.

This role is based on-site in our Seattle office and requires work to be performed in person. However, we do value flexibility as the business will allow, and offer occasional opportunities to work from home.

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Essential Duties & Responsibilities:

Manage all IT request for the Seattle Kraken front office while providing excellent customer support.

Administer communication with third-party vendors when escalation is necessary.

Communicate and manage our relationship effectively with our MSP.

Run point on IT office inventory, hardware purchasing and shipping.

Support all new hire on-boarding and off-boarding procedures.

Administer our business applications including, but not limited to: Azure, Office 365, G Suite, Adobe, AWS, Active Directory, JAMF, Intune, PBX System

Ability to learn new software and solutions quickly

Provide end-user support for both PC and Mac computers.

Proactively monitor and secure the Seattle Kraken network

Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedure.

Ability to plan, execute, and manage large IT-related projects

Provide desktop support, hardware troubleshooting, and customer service for all internal users.

Serve as first point of contact for IT issues and ensure rapid issue resolution.

Support audiovisual systems including digital signage, conferencing, broadcast systems, and event production technology.

Manage and support security systems including access control (keycard) and surveillance (camera) platforms.

Coordinate with building operations and vendors to support IT-related building systems.

Support networking infrastructure including routers, switches, wireless access points, structured cabling, and related troubleshooting.

Support and maintain point-of-sale (POS) systems, ticket scanners, and related peripherals.

Assist with the implementation and administration of digital asset management (DAM) systems.

Administer SaaS tools such as collaboration, productivity, communication, and identity platforms.

Document system configurations, procedures, and user-facing knowledge base articles.

Manage incidents and service requests using a centralized IT ticketing platform.

Participate in after-hours on-call rotations and emergency support coverage as needed.

Maintain good attendance and punctuality.

Other duties as assigned.

Required Experience & Qualifications:

3-5 years of relevant system administration work experience.

Must be able to work in a fast-paced and ambiguous environment; handle multiple tasks with the ability to reprioritize and shift priorities quickly.

Extensive experience with Microsoft Azure, Active Directory, Intune/autopilot experience a plus, MCSA certification a plus.

Extensive knowledge with a strong understanding of network fundamentals including firewall, switch, DMZ, WAN, LAN, VPN, MPLS, CCNP/CCIE certifications a plus.

Working knowledge with Amazon Web Services.

Experience with scripting and automation tools.

Extensive knowledge with Apple devices, prior JAMF experience a plus.

Experience with implementing a security solution for the protection of the network and endpoint devices.

Understanding of Storage Area Network concepts (ISCSI, SAN, NAS). Experience with Hypervisor, VX Rail, etc.

Demonstrated ability to manage and prioritize help desk tickets and provide hands-on desktop support.

Experience supporting audiovisual systems in event-based or live production environments.

Hands-on experience with physical security systems including access control and IP camera systems.

Familiarity with supporting IT needs across multi-site and cross-organizational environments.

Knowledge of device imaging, remote support tools, and full hardware lifecycle management.

Strong customer service and interpersonal communication skills with a high-touch support approach.

Experience managing SaaS platforms and integrating them into enterprise workflows.

Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.

Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.

A high degree of personal integrity and consistently put the interests of the organization first.

Must be a fierce communicator and cross-organizational collaborator.

Total Rewards Package:

Compensation:

In accordance with Washington’s Equal Pay and Opportunity Act, the anticipated starting salary for this role is $80k. The full salary band for this level is $80k - $90k. Actual base pay will depend on employee’s experience and other job-related factors permitted by law.

Bonus eligibility

Monthly cell phone stipend

Benefits & Perks:

Company-paid medical, dental, and vision insurance, including premiums for eligible dependents enrolled in the plan

Company-paid life insurance and short & long term disability insurance

Company-paid employee assistance program and Headspace subscription

Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance available

Company-paid Orca card

401k (pre-tax and Roth) with Company match up to 4%

10 vacation days, 3 personal holidays, and accrued sick time

Minimum 10 paid holidays per year

Paid parental leave

Kraken ticket stipend and employee only pre-sale opportunities to non-Kraken events

Discounts at the Kraken Team Stores, Kraken Community Iceplex, 32 Bar & Grill, and other partners

Company-wide recognition platform

Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking

Working Conditions:

Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.

Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

This position may require the individual to have access to confidential records and information. To successfully perform this position, the confidentiality of the information with which the individual has contact must be maintained.

Participation in after-hours maintenance windows or emergency support rotations may be required.

Frequent bending, lifting up to 50 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any protected category prohibited by local, state or federal laws.