Facility Operations Manager

The Facility Operations Manager is a key position responsible for the coordination and management of building service projects that require extensive knowledge of Division service areas, budgeting and contracting practices and procedures. Serves as the principal liaison and Contracting Officer's Technical Representative (COTR) for selected Facility Operations Division contracts. The incumbent is responsible for the development and implementation of operational policies and procedures designed to promote efficiency and quality of service. Incumbent has overall management responsibility and provides leadership and direction for the Facility Operations Division in planning, organizing and directing the full range of housekeeping activities relating to the Washington Convention Center's 2.3million square foot facility, while ensuring the delivery of first-class customer service, twenty-four hours a day, seven days a week. Works under the general supervision of and reports directly to the Senior Facility Operations Manager.

Responsibilities

• Serves as principal liaison on building service contract and procurement actions for the Facility Operations Division.

• Serves as Contracting Officer Technical Representative (COTR) on Facility Operations building contracts that include some with a value in excess of $ 1 million; monitor all aspects of the day-to-day administration of each contract; provide written notification to the Office of Contracts and Procurement of compliance/non-compliance with contract terms and conditions; perform acceptance of service received; maintain liaison and direct communication with the contractor; recommend contract modifications and termination actions; report any instance of suspected conflict of interest or fraud, waste and abuse; maintain contract files.

• Manage the development of Statements of Work for solicitation of contract services.

• Initiate, implement and advise on improvements to divisional policy and procedures.

• Represent the Senior Manager at internal and external meetings on contract issues.

• Prepare a wide variety of documents and reports relating to facility operations, contractor services and performance to be used in briefings and meetings with the Senior Team or other WCC management staff.

• Maintain confidentiality of sensitive issues and materials.

• Draft Letters and correspondence; compile materials and agendas for related contractor services and performance.

• As needed, perform special projects for the Senior Facility Operations Manager

• Develop annual procurement and contract plans; set priorities, formulate budget requests and monitor expenditures.

• Evaluate and document contractor performance in accordance with procedures issued by the WCC Office of Contracts and Procurement.

• Conduct and document pre/post event building inspections and insure that repair costs are forwarded timely to the financial Management Division for billing.

• Manage the WCC Pallet Jack Program in accordance with established procedure and ensure equipment is maintained in working order.

• Manage overall cleaning, grounds maintenance, snow and trash removal, equipment and storage.

• Perform related duties and responsibilities as assigned by the Senior Facility Operations Manager

Qualifications

• Bachelor's Degree from an accredited college or university with major coursework in Engineering, Business or Public Administration, or closely related field, or

• Four (4) to five (5) years of progressively responsible experience in a facility operations program environment.

• Five (5) years of experience in budget preparation and contract development and administration.

• Experience in establishing administrative systems to facilitate improved organizational operations.

• Proficiency with the Internet and Microsoft Office Suite.