Phones Order Specialist

Vitale's is seeking a friendly and detail-oriented phone order specialist to handle customer orders over the phone. As the first point of contact for our customers, you'll play a key role in ensuring a smooth and positive experience, from placing an order to pickup or delivery.

Key Responsibilities:

Answer incoming phone calls promptly and professionally

Take accurate customer orders for pickup and delivery

Assist customers with menu questions, recommendations, and special requests

Input orders into the point-of-sale (POS) system efficiently and accurately

Communicate with kitchen staff to ensure special instructions are followed

Help manage high-volume calls during peak hours

Maintain a positive, courteous demeanor at all times

Requirements:

String communication and listening skills

Ability to stay calm and organized under pressure

Attention to detail for accurate order-taking

Basic computer skills and comfort with POS systems (training provided)

Prior customer service experience is a plus, but not required

Ability to work evenings and weekends

Benefits:

Flexible scheduling

Competitive wage

Discounted meals during shifts

A fun, team-oriented work environment

We are Vitale's Pizza of Zeeland.

For more than 50 years, the Vitale family has been serving West Michigan with the finest pizza and Italian food. Vitale’s began when Salvatore Vitale immigrated from Sicily to Grand Rapids. In 1966 Sam opened Vitale’s located on Leonard Street NE. Sam used the same time-tested recipes brought over from the old country. Even today, Vitale’s continues to insist on the freshest ingredients. Everything is done in house from chopping the vegetables to making their own sausage, dough and sauces.

Since then, two of Sam’s children, Agostino and Maria, have opened their own Vitale’s restaurants. Agostino and Kerri Vitale own the Comstock Park location, and Ryan and Maria Snyder own the Zeeland location. Ryan and Maria started their pizza business as a take out in 1991, and have recently expanded their business to their current location. What once was a small takeout pizza business has now become a full service restaurant. With an extensive menu that includes salads, burgers, subs, pasta, and of course our award winning pizza, it won't take you long to realize there is something for everyone at Vitale's! Our diverse list of comforting entrees is just one of the reasons our customers keep coming back. With a full service bar, many flat screen TVs, carry out dining, online ordering, and a long list of specials and exclusive offers, it won't take you long to realize that our customers are our top priority.

Ryan and Maria are proud to carry on the family traditions with family recipes and award winning pizza. They are very thankful to the Zeeland community for all of the business they have provided through the years. Thanks to all of you who call Vitale’s home.

Ryan and Maria