Hotel Front Desk Agent

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$15 per hourResponsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Handle customer complaints as necessary

Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications:

High school graduate, GED recipient, or equivalent

Comfortable taking telephone calls and mitigating stressful situations

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Working knowledge of Microsoft Office and reservation management systems

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferredAbout Company

Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company

Full-time