Service Desk - Junior Admin

Job Description

Salary: $50,000 - $60,000

Baltimore Consulting (BC) is hiring for multiple positions on our Service Desk team. We are looking for people with at least 2-4 years of professional support experience.

We are a Managed Services Provider so you will be working on a team that supports multiple clients and different technical environments. This could be anything from responding to support requests to being involved with various projects for our clients.

This is an ideal position for anyone looking to expand their skills and experience as you will be exposed to a vast array of technologies. We are primarily a Microsoft/Windows based company but do also support Apple devices.

We are a remote-first organization with regards to our clients so most of the work will take place remotely (in our office or your workplace), but we do go onsite to client locations as needed. As for where you will work, this is a hybrid position so you will spend time in our office but also have the option to work remotely on a frequent basis. When you need to go onsite to a client, they are generally in the Baltimore Metro area, and we reimburse for mileage.

RESPONSIBILITIES:

Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed)

Rotating after-hours on call schedule

Occasional project work during non-business hours (with advanced notice)

TECHNICAL EXPERIENCE:

Considering we are hiring for various experience levels, not everything below is a requirement but is a general overview of what you may be asked to do.

User Support new user setup, terminations, Office 365/AD user-related setup and changes

Workstation Support deployments, software/hardware installs, general troubleshooting

Networking Wi-Fi management, user-based VPN setup and support, general firewall troubleshooting

Servers general support such as printer / share drive setup and changes, group policy and some DNS management

Office 365 / Microsoft Azure troubleshooting and general management of Azure AD, licensing, SaaS backup, Teams management, mailbox and group management and troubleshooting

PowerShell running existing PowerShell scripts but there is also an opportunity to write your scripts

DIFFERENTIATORS:

Strong prioritization and practical problem-solving skills

Eager to learn and develop and to share knowledge with others

Passionate about providing excellent customer service

Exceptional communication skills ability to translate tech into plain English

Ability to multitask & work on multiple issues & projects simultaneously

Ability to stay motivated and on-task when not under direct supervision

BENEFITS:

Dental insurance

Health insurance

Paid time off

Professional development assistance

Vision insurance

Full-time

Hybrid remote