Lending Process Engineer

Job Description

We're Hiring: Lending Process Engineer

Location: Hybrid (Remote & On-Site as Needed)

Type: Full-Time

Are you passionate about creating streamlined processes and improving the way teams work together? Do you thrive in a role that allows you to collaborate across departments and make a meaningful impact? If so, Community Choice Credit Union is looking for you!

Formal Job Description:

The formal Job Description can be found attached to this posting. Please review and complete it to take the next step toward joining our team!

About Us

At Community Choice Credit Union, we believe in helping our neighbors achieve the life they desire. We do this by living out our core values—Committed, Charitable, Credible, and United—and by delivering five-star service to every member and team member we support.About the Role

As a Lending Process Engineer, you will be the go-to expert for lending-related processes and procedures. You’ll partner across departments to ensure our workflows are efficient, well-documented, and aligned with compliance standards. You’ll support Lending team members directly, troubleshoot issues, create user-friendly resources, and lead process improvement initiatives that elevate both the team and member experience.What You’ll Do

Serve as a subject matter expert on Lending processes and procedures.

Represent Lending in project teams and mergers, ensuring smooth process integrations.

Create clear process documentation, FAQs, SOPs, and resource materials.

Support training and development by identifying knowledge gaps and providing tools to fill them.

Troubleshoot and resolve process-related issues across Lending systems.

Collaborate with departments like Risk, Audit, and Business Systems to ensure compliance.

Manage the Lending Operations Manual and SOP library, ensuring accuracy and accessibility.

Be a daily resource for Lending team members seeking clarity or support.

Lead or contribute to special projects that drive efficiency and member satisfaction.What You Bring

High school diploma required; Bachelor's degree preferred.

1–3 years of experience in a process-driven role focused on efficiency and compliance.

Strong communication, analytical, and organizational skills.

Proficiency in Microsoft Office tools (Word, Excel, Outlook).

Ability to work independently and collaboratively in a fast-paced environment.

A proactive mindset and a passion for continuous improvement.Why Join Us?

Hybrid work flexibility

Collaborative and mission-driven culture

Opportunity to directly impact the member and employee experience

A team that supports your growth and celebrates your successReady to Make an Impact?

Full-time

Hybrid remote