Reservations Agent

Job Description

Exciting opportunity to join our team as the Reservations Agent. The Hotel Reservations Agent manages guest bookings, handles inquiries, confirms reservations, and provides information about room availability, rates, and services, ensuring a smooth and efficient reservation process. Compensation:

$18 - $18.50 hourlyResponsibilities:

Answer phone calls, emails, and online inquiries from guests, travel agents, and other sources regarding reservations, availability, and hotel services.

Accurately record and process reservation requests, including guest details, dates, room types, and special requests.

Send confirmation emails or letters to guests, ensuring all details are accurate and complete.

Handle requests for modifications or cancellations to existing reservations, updating the system accordingly.

Answer guest questions about hotel amenities, services, policies, and local attractions.

Keep accurate records of all reservations, cancellations, and guest interactions.

Identify opportunities to upsell or cross-sell additional services, such as spa treatments, meals, or tours.

Provide excellent customer service, addressing guest concerns and resolving issues promptly and professionally.

Collaborate with front desk, housekeeping, and other hotel departments to ensure a smooth guest experience.

Qualifications:

Prior experience preferred.

Strong customer service skills.About Company

Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton, is 30 miles from Hawaii Volcanoes National Park. All rooms have free WiFi.

Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.

The Grand Naniloa Hilo, a DoubleTree by Hilton, features an outdoor swimming pool and a sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.

Full-time