Collections Specialist

Job Description

Job Summary/Company:

Sparks Group has teamed with several prominent and successful companies in the Metro DC area to identify B2B Collections Specialist for contract, contract-to-hire and direct hire opportunities.

Responsibilities:

Notify customers of delinquent accounts by telephone, email and/or mail

Make regularly scheduled collection calls to provide customers with account balance information and ensure promises-to-pay are met

Review billing discrepancies including over-payments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund

Prepare small-balance write-offs according to company policies and procedures

Recognition of significant credit risks and escalation of these matters are critical to sales and senior management when necessary

Provide weekly and monthly reporting to sales department and direct supervisor on customer accounts

Establish and maintain excellent working relationships with managed accounts

Perform other duties as assignedQualifications/Background Profile:

High School Diploma or equivalent required

2+ years of commercial collections experience in a fast-paced, high-volume environment

Billing and/or Accounts Receivable knowledge is highly desired

Strong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activities

High-level proficiency with Microsoft Office Suite products including Advanced Excel

Larger ERP software experience is required

Must have exceptional verbal and written communication skills

Able to consistently meet deadlines and work independently using guidelines and instructions given

Must be customer friendly and professional at all times

This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.