Entry Level Customer Service Agent

Job Description

Job Title: Entry Level Customer Service Agent

Location: San Antonio

Salary: $36,000 - $47,000 per year

Job Type: Full-TimeAbout Us

Think Tell Junction is a forward-thinking data solutions company based in Denver, CO. We specialize in helping businesses streamline their data processes and make informed decisions through efficient data management. Our team is composed of passionate, detail-oriented professionals dedicated to accuracy, productivity, and innovation. Join us and be a part of a collaborative environment where you can grow and make a real impact!Job Description

We are seeking an enthusiastic Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, helping them with their inquiries and ensuring their needs are met effectively and efficiently. As an integral part of our customer support department, you will be responsible for providing exceptional service via various communication channels, including phone, email, and live chat. Responsibilities

Handle incoming customer inquiries through phone, email, and chat in a professional manner.

Provide accurate information regarding products and services to customers.

Assist customers with troubleshooting and resolving issues effectively and promptly.

Document customer interactions and update records in the system accurately.

Maintain a high level of customer satisfaction by addressing concerns and complaints in a timely manner.

Collaborate with team members and other departments to resolve customer issues.Skills

High school diploma or equivalent; additional education or certifications in customer service is a plus.

Strong verbal and written communication skills.

Excellent listening skills and a friendly, approachable demeanor.

Ability to work well in a team environment and collaborate with colleagues.

Basic computer skills, including proficiency in Microsoft Office and customer relationship management (CRM) software.

Strong problem-solving skills and ability to think critically.Benefits

Competitive salary with annual performance reviews.

Health, dental, and vision insurance.

Paid time off and holiday leave.

Opportunities for professional development and career growth.

A supportive and dynamic work environment.

Full-time