Scheduler

Job Description

Job Title: Scheduler

Salary: $24/hr

Job Type: Full Time, On-Site

Overview:

The Scheduler is an integral part of the team as this role communicates often with clients and/or family, and caregivers on a daily basis. This is a fast paced environment, where matching the appropriate skill level of the caregiver to the client's needs based on the care plan, is a priority. Cultivating and fostering positive relationships and responding to the caregivers and clients quickly, in a professional, courteous manner . Working with the Care Team Compliance Manager (CTCM) to ensure the schedule is fulfilled on a daily basis, minimizing lost hours, and maintaining a high level of client satisfaction.

Primary Responsibilities (including but not limited to):

Manages workload based on goals, initiative, and prioritization.

Answer incoming calls and triage to appropriate team member.

Collaborate with the CTCM in scheduling caregivers based on the clients plan of care.

Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.

Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.

Track and record in home care scheduling software all scheduling changes and notes on caregiver shift changes, or client shift changes.

Perform paid on-call duty averaging one week per month.

Communicate and provide input to the internal staff on hiring needs on a regular basis.

Assist CTCM in maintaining and updating caregiver file documents.

Ensure client authorizations are maximized.

Collaborate with CTCM to identify and solve problems; use initiative and good judgment to reach quality decisions.

Coordinate shift back-fill activities in the event of caregiver tardiness or absences.

Act as point of contact with client family regarding schedules.

Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.

Work in conjunction with supervisor in resolving complaints, incidents, and injuries.

Qualifications:

Previous experience in Home Care is Required

High School Diploma or equivalent (GED) is required, Associate’s degree preferred

Previous experience in customer service preferred

Minimum of one year in a staffing/scheduling/logistics position preferred

Knowledge of general home care/healthcare staffing preferred

Excellent organization and communication skills

Quick-thinking and astute decision-making skills

Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently

Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment

Excellent problem-solving and creative-solution abilities

Excellent Total Compensation package consisting of:

Competitive pay (Base & Bonus)

Medical, Dental, Vision insurance with a generous percentage paid by the company

Company paid Life Insurance, AD&D, and Short-Term Disability

Employee Assistance Plan

Voluntary long-term disability

401k with excellent matching

PTO, Personal Days, Pd. Birthday, Pd. Holidays

Monthly reimbursement for gym membership

Why Work for Senior Helpers?

Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.

Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging

Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers

Senior Helpers is a premier provider of in-home senior care services. Founded in 2002 with a vision to help seniors who wish to remain in their homes despite age-related illnesses and mobility challenges. Senior Helpers has over 350 corporately owned and franchised businesses that have cared for tens of thousands of seniors with a pledge to “provide care and comfort at a moment’s notice.” Services provided in the in-home care model range from specialized care for those with diseases, such as dementia, Alzheimer’s and Parkinson’s, to personal and companion care to help individuals looking for a little assistance with daily activities.

The company is proud to be named the first national in-home care provider to receive certification as a Great Place to Work since May of 2019. In addition, Senior Helpers was ranked in Entrepreneur’s Franchise 500 Ranking, and appointed to the Healthcare Leadership Council—an exclusive alliance of leading healthcare companies from all health sectors committed to advancing the American healthcare system. Learn more by visiting

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Full-time