Dealership Service BDC Agent

Bring energy. Build trust. Drive service success.

A fast-paced and customer-focused automotive dealership is looking for a motivated and personable Service BDC Agent to join our team. This role is the heartbeat of our Service Business Development Center, connecting customers to our service team and helping drive exceptional experiences from the first call to final appointment.

If you’re a great communicator with a passion for customer service and thrive in a team environment — we want to meet you!

Responsibilities:

Handle inbound and outbound service calls to schedule maintenance and repair appointments

Confirm service appointments and follow up with no-shows and declined services

Maintain accurate and detailed customer records in the system

Support service marketing campaigns and recall outreach as needed

Work closely with service advisors, techs, and management to coordinate workflow

Provide a warm, professional, and helpful first impression to every customer

What We’re Looking For:

Previous experience in a BDC, call center, or customer service environment (automotive preferred)

Strong communication skills — confident, courteous, and customer-first attitude

Highly organized with attention to detail and time management

Comfortable using scheduling tools, CRMs, or DMS software (CDK/Reynolds & Reynolds is a plus)

Ability to work independently and as part of a collaborative service team

What We Offer:

Competitive pay and bonus opportunities

Full-time, stable work schedule

Health, dental, vision, and 401(k) benefits

Supportive and growth-oriented dealership culture

Training and development in one of the most in-demand areas of the business

Join a dealership that values communication, consistency, and customer connection.

Apply now and become part of a team that drives success — one call at a time.

The Norton Family has been handling Oklahoma’s automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement! All you need is the same commitment to excellence we have for our customers!

Compensation is competitive and based on experience

Benefits

Competitive compensation and bonus opportunities

Medical, Vision, Dental

401k

Group Life Insurance

Flexible Spending Account

Paid Vacation

Physical Requirements

The physical requirements of the position are Light to Medium Work.

Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.

Constant: Standing, walking, talking, hearing, and typing.

Frequent – Repetitive motion.

Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting (~15-20 lbs.)

Physical Working Conditions

This position is subject to inside and outside environmental working conditions including but not limited to: temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership.

Equal Opportunity Employer:

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.