Ocean Import Agent

Job Description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors’ greatest competitive advantage in global supply chain services.

“You’d be surprised how far we’ll go for you.”

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace Ocean Import Files

Use Global Ocean Import Workflow Monitor on a daily basis

Ensure documents are timely sent to customer or broker for customs purposes.

Ensure accurate and timely client and vendors billing and accounting compliance.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).

Meet compliance at all times to regulations internal and external in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures in place and updated in customer SOP.

Meet KPI standards in accordance with the Company’s procedures

Overseas communications, timely responses to emails and requests (internal and external)

Escalation of problems to Management when necessary

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Meets company standards of 52 hours training per year per employee.

Attend training classes when required.

Complete mandatory training when required.

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Qualifications

Bachelor's degree

Operations/Industry Knowledge

1 year experience in Ocean Import

Customer Service skills

Effective interpersonal skills.

Good computer skills (Excel, Word, PowerPoint)

Ability to type at minimum: 45 wpm

Written and verbal communication skills

Attention to Detail

Fluent in English

Reporting Structure

Ocean Import Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

Full-time