Patient Account Specialist

Job Description

Description:

JOB SUMMARY

The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.

MAJOR AREAS OF FOCUS

Customer Service

Medical Billing

RESPONSIBILITIES

Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service

Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette

Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments within VBRCM to ensure patient requests are handled appropriately and timely

Identify opportunities to improve processes and services within the department and company Maintain a strong knowledge of client processes

Support team through strong attendance and performance

Perform other duties as assigned

Requirements:

KNOWLEDGE AND SKILLS

Excellent problem-solving and communication skills, including active listening Working knowledge of EOB’s, CPT and DX codes

Ability to work independently and as part of a team Knowledge of HIPAA and PHI guidelines

Proficient in Microsoft Office (Outlook, Excel, Word) Strong organizational skills and attention to detail Ability and desire to work in a remote environment

EDUCATION/EXPERIENCE

High school diploma or equivalent required

Healthcare customer service experience required

PHYSICAL REQUIREMENTS

Prolonged periods sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

JOB TYPE: Full-time

HOURLY RATE: $17 - $19 per hour

JOB LOCATION:

Remote*

*Candidates must reside in a one of the following states within the United States: DE, FL, GA, IL, IN, LA, MS, NC, PA, SC, TX, VA

BENEFITS:

Paid time off

Work from home

401K plan options with company match

Company-sponsored medical, dental, and vision insurance

Company-paid life insurance, long-term disability, and shot-term disability

Full-time

Fully remote