Roving Site Specialist

Job Description

Title: Roving Site Specialist

Compensation: $21.00 to $25.00 per hour, depending on experience and qualifications

Department: Operations

Status: Full-Time, Exempt

Direct Reports: Yes

Position Summary & Primary Responsibilities:

The Roving Site Specialist is responsible for supporting multiple properties as directed by the Regional Manager. This role requires flexibility, strong resident relations skills, and a proactive approach to leasing, resident education, and ensuring unit readiness. The Roving Site Specialist will serve as a key resource in maintaining occupancy, compliance, and resident satisfaction across assigned properties. In addition, this position is responsible for the following:

Ensuring all residents are registered in Rent Café and educating residents on rent payment processes, work order submissions, and how to contact the appropriate staff for inquiries or concerns

Actively marketing and leasing available units to minimize vacancies, conducting property tours and guiding prospective residents through the application process, and communicating with service providers and partners regarding any terminated leases and

vacant units that become available

Walking and inspecting vacant units to assess readiness for leasing, to include identifying and reporting necessary maintenance or turnover needs to the appropriate team

Ensuring residents understand and adhere to lease terms and community policies as well as issuing and delivering violation notices as directed

Immediately reporting escalated resident issues, lease violations, or property concerns to the Regional Manager

Providing regular updates on leasing progress, resident engagement, and outstanding issues at assigned properties

Working closely with service providers to ensure pertinent information is shared across the board, to include sending notifications of lease violations, late notices, and specific concerns related to the management of the property to the service providers before sending to residents

Ensuring ongoing compliance with affordability requirements during resident tenancy, to include generating and issuing recertification notices in compliance with HUD and IRS requirements, processing and completing annual recertifications while directly communicating with residents to ensure program compliance, managing renewal paperwork including Section 8 voucher renewals when applicable, scheduling Section 8 voucher inspections with the centralized Maintenance team, ensuring occupancy standards and house rules are upheld and coordinate with other departments as needed, assisting in file audits and management reviews, and attending quarterly and annual compliance training to maintain expertise

Ensuring proper notices are sent to residents with late rent payments

Assisting residents in setting up payment plans per community-specific delinquency policies, notifying the Regional Manager of any broken payment plans in a timely manner so that eviction proceedings may begin if necessary

Providing information and forwarding any physical monies received to the Business Operations Department so they may ensure funds are being appropriately applied and charges appropriately assessed

Perform special projects and other duties as assigned by the Regional Manager

Education & Experience:

High School Diploma or Equivalent

4 years of experience motivating and leading teams to meet goals

Experience managing multi-family communities of 100/+ units for a professional property management company

Prior tax credit and section 8 experience

Yardi experience preferred

Knowledge, Skills & Abilities:

Excellent time management skills

Exceptional interpersonal skills with the ability to communicate effectively with a wide range of people

Ability to remain organized and multi-task

Job Posted by ApplicantPro

Full-time