Customer Service Rep

Job Description

Are you passionate about delivering exceptional customer experiences?

Do you thrive in a fast-paced and dynamic environment?

We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers.

Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Full-time Customer Service Representative Description:

Interact with customers in response to inquiries, concerns, and requests about our products and services

Deal directly with customers either by phone or electronically

Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)

Respond to and resolve customer issue(s)

Keep records of customer interactions and transactions

Dispatch Technicians

Schedule door estimates

Communicate and coordinate with internal departments

Demonstrate product knowledge, problem solving and documentation skills

Manage business reviews both orally and electronically via the internal and external channels

Ensure timely arrival to work in order to facilitate calls

Participate in ongoing training

Willingness to cross-train in other areas

Other duties as assigned

$20.00-$25.00/ hourly depending on experience

Why Precision Overhead Garage?

Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.

We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.

Awesome perks including:

Bonus opportunities

Paid Training

Company events

Breakfast and snacks.

Growth opportunity and career path

Full-time Customer Service Representative Requirements:

Bilingual proficiency in English and Spanish is a plus

High school diploma or equivalent is required; some college a plus

1-3 years in a previous, heavy volume customer service role preferred

Must have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plus

Must demonstrate proficient phone skills and attention to detail

Must be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over