Hotel Front Desk Supervisor

Job Description

Front Desk Supervisor

We are seeking a Hotel Front Desk Supervisor to join our team at the South Sioux City Marriott Riverfront in providing the best customer service experiences.

As a Hotel Front Desk Supervisor, you will be responsible for ensuring that our guests have a seamless and memorable experience from check-in to check-out. You will lead a team of dedicated front desk agents, providing guidance, training, and support to ensure that all guests receive exceptional service.

Responsibilities:

• Supervise and lead the front desk team, providing guidance, training, and support

• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries

• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area

• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns

• Handle guest inquiries, requests, and complaints in a timely and efficient manner

• Monitor and ensure accurate billing for guest reservations and services

• Assist in the recruitment, training, and development of front desk staff

• Implement and enforce hotel policies and procedures to maintain a high standard of service

Requirements and Skills:

• Previous experience in hotel front desk operations, with supervisory or leadership roles

• Strong organizational and multitasking abilities

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• High level of integrity and professionalism

• Ability to handle guest issues with diplomacy and resolution

• Flexibility to work evenings, weekends, and holidays as needed

• Knowledge of hotel reservation systems and point-of-sale software is a plus

• A Degree in Hospitality Management or a related field is a plus, but not required

Benefits:

• Medical, Dental and Vision Insurance

• PTO

• Competitive Pay

• 401(k) Retirement Savings Plan

• Life Insurance

• Disability Insurance

• Hotel Room Discounts

• Meal Discounts

• Ongoing Training and Career Development

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time