Patient Appointment Coordinator - Bilingual

Title: Bilingual Patient Appointment Coordinator Reports to: Scheduling Manager

Department: Scheduling FLSA Classification: Non-Exempt

RESPONSIBILITIES

Process patient phone calls to schedule appointments for Mammography, Sonography, Xray, etc. utilizing Infinitt scheduling software

Effectively communicate and resolve any patient requests regarding their appointments

Request doctors’ orders and/or previous images when required

Question patients when necessary to assure the proper type of exam is scheduled

Make outbound calls to schedule patients for appointments and to confirm appointments

Troubleshoot unusual calls and transfer patient to the correct person

Use exceptional customer service skills to calm dissatisfied callers

Assist coworkers with any issues that arise

Train new employees when requested by manager

FAX, scan, and file as needed

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Requirements

MINIMUM REQUIREMENTS

One (1) year medical scheduling or call center experience

Bilingual

Knowledge of medical terminology

Proficient at Excel, TEAMS, SharePoint, Outlook

Exceptional time management skills

Exceptional conflict resolution skills

Customer service training, either on-the-job or through a certificate program

Ability to travel to other WIS sites on occasion

Ability to sit for hours at a time typing on a computer keyboard

Ability to walk, bend, and lift up to 20 pounds

Salary Description

16.00-18.00