Retail Experience Specialist

SummaryThe Retail Experience Specialist is responsible for processing and selling merchandise during Sporting Kansas City matches and other special events deemed necessary.

Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. All talented individuals looking for a challenge are encouraged to apply.

Job Description

ASSOCIATE PERKS

Pay starting at $16.00 per hour.

Eligible for performance increases each Major League Soccer season you return.

20% retail discount on merchandise.

Free meal provided on matchdays.

Sporting KC Merchandise giveaways at each home match.

ESSENTIAL FUNCTIONS

Welcome guests by greeting them and offering them assistance.

Assist season ticket clients.

Direct guests by escorting them to racks and counters, as well as suggesting items.

Advise guests by providing information on products and prices.

Help guests make selections by building customer confidence.

Process payments by totaling purchases, processing checks, cash and credit cards.

Keep guests informed of sales and trending merchandise.

Assist with inventory counts and stocking merchandise items.

Represent Blue Roof Entertainment and its related affiliates in a professional manner at all times.

Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

Strong organizational, communications and interpersonal skills.

Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

Friendly, welcoming and professional appearance and demeanor.

Excellent customer service skills and public speaking ability.

Passion to ensure positive experiences and ability to turn tragic moments into magic moments.

Strong attention to detail and precision.

Reliable and dependable.

Practice a high level of confidentiality.

Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

Must be a minimum of 16 years old.

Basic technology skills.

Reliable transportation.

High School Diploma or G.E.D. Certificate preferred.

Previous experience working in a public event venue or in a customer service role preferred.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Required to stand and walk for long periods of time.

Use hands to finger, hand or feel objects, tools or controls.

Frequent stooping, bending, pulling and pushing.

Reach with hands and arms.

Required to talk and hear consistently.

Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.

Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.

Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.

Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

REQ-4680