IT Support Technician (Temp)

IT Support Technician (Temp)

College Technology Services

Robinson College of Business

Georgia State University

Georgia State University’s J. Mack Robinson College of Business is the sixth largest business school in the country with an enrollment of approximately 8,000 students. Our undergraduate and part-time MBA programs for working professionals are ranked among the best by U.S. News & World Report, and our Executive DBA is ranked as a premier DBA program by CEO Magazine. Georgia State University is located in the heart of Atlanta and has strong ties with Atlanta’s business leaders, many of whom are alumni of J. Mack Robinson College of Business.

The College Technology Services at the Robinson College of Business is seeking to hire a part-time IT Support Technician (Temp).

WHAT MAKES GSU A GREAT PLACE?

Flexible work environment.

A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunity and mentorship.

A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

This position is responsible for the ongoing support of technology in use by Georgia State University employees in the Robinson College of Business. This involves following semi-complex instructions to provide Tier II technical support to install, uninstall, upgrade, operate, troubleshoot and repair a wide variety of computer, classroom, and networking equipment, as well as other technology in use by GSU Faculty, Staff, and Students.

DUTIES AND RESPONSIBILITIES INCLUDE:

Installation, setup, and maintenance of computer systems, including software and hardware, on Windows, Mac OS, Android, iOS, etc.

Resolve network-based access issues and requests (both wired and wireless)

Printer support (local and network).

Classroom and event audio-visual support.

Service ticket resolution using the Service Now platform.

Scheduling appointments with customers and ensuring satisfactory results.

Determine causes of computer/software/network malfunctions through evaluation, testing and resolution via modifications, repair, or external support assistance.

Breakdown, move and setup equipment and peripherals as needed.

Perform other related duties as assigned.

Minimum Requirements:

Bachelor's degree in a related field and 3 years of experience in IT support, installation, and troubleshooting environments.

Preferred Requirements:

Experience with enterprise tools such as Active Directory and Office 365.

Ability to understand and use cloud-based services.

Experience in higher education technology and pedagogical environments.

Strong customer service skills.

Willingness to learn.

Proficiency in PC and Mac environments.

Ability to communicate both written and orally.

Shift: