Operations Manager

Job Description

Please note this position is for our NEW MIAMI LOCATION. Training will be split between our Delray and Miami venues.

We are looking for an experienced and passionate Operations Manager to join our team. THRW Social is the most exciting thing to hit the country and we want you to be part of our Miami team! We offer a one-of-a-kind concept with an amazing food and beverage selection, cabana service, and live entertainment in a spacious layout that is beautifully decorated.

As a Restaurant Operation Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as a operations manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing operational strategies, enforcing menu standards, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

Manage and oversee the entire venue operation

Deliver exceptional guest services

Ensuring guest satisfaction

Plan new and update existing menus

Plan and develop the overall restaurant marketing strategy

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Develop hourly and salary staff

Terminate employees when necessary

Training and evaluating staff performance

Manage food cost, forecast requirements, and maintain inventory

Manage restaurant supplies including small wares

Control costs and minimize waste

Create and nurture a positive working environment

Implement innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:

Ideally, 3- 5+ years of experience as a Restaurant General Manager or similar role

Ideally, 3- 5+ years of experience in customer service management

Extensive food and wine knowledge

Computer literacy

Very Detailed Oriented

Familiarity with restaurant management software

Experience in event planning

Strong leadership, motivational, and people skills

Good financial management skills

Critical thinking and problem-solving skills

Team player

Adapt to Change

Good time-management skills

Great interpersonal and communication skill s

Culinary school diploma or BS degree in Business AdministrationComplete our short application today!

Full-time