Implementation Control Analyst

Job Description

About Us:

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.

DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.The Role:

As an Implementation Control Analyst, you will work on a small (but mighty!) team focusing on implementations, reimplementations, new products, and the optimization of internal processes. We’re looking for people who are able to see both the big and small picture, with a detail-oriented and data driven approach to their day-to-day work.

In this role, you will complete high-volume and data-rich processes, with an eye towards constant improvement and optimization. To succeed, you will need to be an analytical, collaborative, and diligent self-starter. You will work cross-functionally with Client Success Managers, Implementations, Client Support, Operational Excellence, and other internal teams to ensure successful implementations of our product to new clients.

The Implementation Control team is centered around the quality and risk of a client’s setup. This individual will be called upon to identify and address risk associated with modifications to client setups, product deficiencies, and process improvements, with a critical eye toward operational efficiency. The Implementation Control Analyst will work hand-in-hand with cross-functional stakeholders, to execute and improve upon day-to-day operations and processes, specifically focusing on minimizing operational loss on paydays.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

Technical Leadership and Expertise

Conduct comprehensive quality assurance and data analysis for new client implementations to mitigate operational risk exposure

Collect, analyze, and decision on customer data to minimize risk and drive program performance

Identify, investigate, and own payment and product issues by working with cross-functional teams to drive positive outcomes for customers and peers

Reconcile end-user account balances and investigate discrepancies

Organizational Influence and Advancement

Identify and minimize risks throughout the lifecycle of implementations & reimplementations

Make business decisions based on risk exposure for new and existing clients

Report, troubleshoot, and take ownership of incidents through resolution

Participate in strategic projects that drive revenue and reduced operational risk

Collaboration and Team Work

Work collaboratively on continued evolution of operational functions and drive improvement of key performance indicators

Work and communicate cross-functionally with internal stakeholders on all aspects of day-to-day operations

Become a subject matter expert in the end to end DailyPay systems and processes, advising peers on best practices for different customer scenarios

What You Bring to The Team:

Bachelor’s degree with 2+ years of data analytics, finance, or auditing experience

Ability to take initiative and be a proactive problem solver

Strong Excel and analytical skills

Excellent project management skills and a high level of attention to detail

Ability to adapt and thrive in a product knowledge-heavy environment

Strong troubleshooting and root cause analysis

Capacity to prioritize and handle multiple projects simultaneously

High quality cross-functional communication and interpersonal skills

Nice to Haves:

Previous experience at a rapid-growth company

SQL experience

What We Offer:

Competitive compensation

Opportunity for equity ownership

Private health insurance option

Employee Resource Groups

Fun company outings and events

Generous PTO Allowance

5% Pension contribution

Compensation Range: $84K - $109K

Full-time