Loan Servicing Coordinator

The Loan Operations Specialist is responsible for supporting the day-to-day functions of the loan servicing department. This role ensures accurate loan processing, recordkeeping, and compliance with internal and regulatory requirements.

Key responsibilities include:

Review and complete daily loan system reports to confirm accurate payment postings, address exceptions, and verify loan data integrity.

Monitor and update tickler reports to track collateral insurance and other critical items, including the receipt of collateral documentation.

Accurately board new loans onto the loan system, ensuring all relevant fields (ticklers, flex date fields, addenda, etc.) are correctly populated.

Disburse loan proceeds and applicable fees in accordance with the Disbursement Authorization.

Prepare loan modification documentation using Laser Pro, as assigned by the Supervisor.

Secure collateral and related documentation in safekeeping files and maintain organized credit and non-negotiable document files.

Process loan payments, draws, and advancesâ including construction advancesâ according to established procedures.

Handle Participation loan payments and advances, forwarding funds to the appropriate participant per the Participation Certificate.

Maintain loan system records, which may include reconciling loan activity, preparing general ledger entries, verifying data input, and correcting errors.

Keep credit files current and manage file systems related to document retention and storage.

Sort, copy, file, and distribute incoming loan-related mail.

Provide accurate loan balance, payoff, and payment information to customers, loan officers, and processors upon request.

Process paid loans by issuing customer notifications and releasing collateral.

Respond to payoff demands (notifying the Loan Officer upon receipt) and customer inquiries.

Research and resolve exceptions identified by loan officers and processors.

Respond to credit verification and payoff information requests from third parties.

May assist in processing charge-offs and non-accrual loans while maintaining accurate billing and records.

Requirements

REQUIRED SKILLS AND ABILITIES:

Computer skills to include use of Microsoft Office products, Laser Pro and other programs as required.

Strong mathematical ability.

Strong analytical skills, time management, and organizational skills. Ability to handle detail-oriented transactions.

Excellent written and verbal communication skills, attention to detail and follow-through.

Outstanding interpersonal skills, dedication to teamwork, and enjoys working closely with others.

Ability to interact with coworkers, follow directions and work rules, and accept constructive feedback.

Education/Licenses/Work Experience

High school diploma or GED equivalent required.

Three to five yearsâ experience in banking/lending.

Experience in a Note Department of a commercial bank, preferred.