Front Desk

Job Description

Benefits:

401(k) matching

Profit sharing

Greets patients in a pleasant, welcoming manner with an understanding that the Front Desk is the first impression in the office

Collects patient predetermined co-payment and/or balance at check-in

Requests insurance card and confirms demographic information at each visit

Balances payments at the end of the day

Responds to patient walk-in issues; personally resolves issue or directs to the appropriate department (i.e.: refills, paperwork, payments)

Prepare ROS for the following clinic day

Accurately schedules appropriate follow-up visits and in-office testing

Develops in-depth understanding of the in-office testing schedule

Appropriately notifies billing about any add-ons through an action in the EMR

Maintains strict confidentiality according to HIPAA Privacy & Security Rule

Ensures organized and efficient patient flow while providing the best healthcare experience to patients

Rooming patients (only if needed) and recording confidential medical history and procedures through an Electronic Medical Record System (Athena)

Insurance authorizations for testings including echos, vasculars, stress test, office visits, etc.

Answer telephone calls, check in and check out process.

Contacting patients with procedure results.

Clean and stock patient rooms as well as inventory medical supplies and instruments

Assists with administrative tasks as needed.

``Qualifications:

Experience with medical terminology and front desk

Possess strong typing skills

Must be able to work in a fast paced environment and work well under pressure

Must be a self-starter and have attention to detail, high level of accuracy/confidentiality and possess strong oral and written communication skills

Must have the ability to manage patient flow to maximize provider efficiency

Reliable and able to focus on details, process work accurately/timely with excellent follow

Energetic, responsible, organized, caring, friendly and team player

Job requires a flexible scheduleSchedule:

8 hour shift

Monday to Friday

Full-time