Admissions Coordinator

Job Description

We are a primary substance use treatment facility located in Florida. We are seeking a compassionate, highly motivated and EXPERIENCED Admissions Coordinator/Phone Rep to join our team.

RESPONSIBILITIES:

Receive incoming phone calls from those seeking treatment or their loved ones.

Performs basic data entry and computer work.

Enters all necessary client information into Salesforce.

Screenings and assessments of clients for placement into treatment

Explaining the program rules, guidelines and criteria

Assisting in the maintenance of medical records

Setting up new admission packets

Ensuring pre-screening assessments are completed in accordance to set guidelines

Maintaining client confidentiality laws

Collaborate with other members of the team to ensure potential referrals and calls are proactively responded to, triaged, and assessed for admission

Conduct a thorough clinical, social, functional, and financial assessment to assist in triaging the client to the most appropriate level of care

Conduct initial assessment of client problems and needs and report to the clinical team in order to initiate treatment planning

Enter all pertinent information into the EMR system

Prioritize client needs and issues related to patient orientation

Provide information to clients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter

Share pertinent information with the team as obtained from clients or families

Maintain a professional demeanor both on the telephone and in person

Maintain confidentiality pertaining to clients and families adhering to HIPAA

If you have experience in vacation sales, cruise sales, health insurance sales, and customer service skills we're looking for YOU!

Knowledge of substance abuse and recovery process preferred) .

Salesforce CRM experience preferred.

Prior call center/sales experience required.

EDUCATION:

Minimum of High School Diploma/GED

BENEFITS

Paid Time Off

Medical, Dental, and Vision benefits

ADDITIONAL DETAILS:

Drug free work place.

On going sales training & support.

Must be able to commit to a 40 hour work week.

Must have a reliable source of transportation.

Must be fluent in English.

Job Type: Full-time

Pay: $35,000.00 - $80,000.00 per year

Benefits:

401(k) matching

Dental insurance

Dependent health insurance coverage

Health insurance

On-the-job training

Paid jury duty

Paid time off

Paid training

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Weekends as needed

People with a criminal record are encouraged to apply

Ability to commute/relocate:

Pompano Beach, FL 33073: Reliably commute or planning to relocate before starting work (Required)

Experience:

CALL TRACKING METRICS: 1 year (Preferred)

SALES: 1 year (Preferred)

SALESFORCE: 1 year (Preferred)

SUBSTANCE ABUSE RECOVERY: 1 year (Preferred)

VERIFYTX: 1 year (Preferred)

ADMISSIONS IN ADDICTION INDUSTRY: 1 year (Preferred)

Ability to Relocate:

Pompano Beach, FL 33073: Relocate before starting work (Required)

Work Location: In person

Full-time