Job Description
We are a primary substance use treatment facility located in Florida. We are seeking a compassionate, highly motivated and EXPERIENCED Admissions Coordinator/Phone Rep to join our team.
RESPONSIBILITIES:
Receive incoming phone calls from those seeking treatment or their loved ones.
Performs basic data entry and computer work.
Enters all necessary client information into Salesforce.
Screenings and assessments of clients for placement into treatment
Explaining the program rules, guidelines and criteria
Assisting in the maintenance of medical records
Setting up new admission packets
Ensuring pre-screening assessments are completed in accordance to set guidelines
Maintaining client confidentiality laws
Collaborate with other members of the team to ensure potential referrals and calls are proactively responded to, triaged, and assessed for admission
Conduct a thorough clinical, social, functional, and financial assessment to assist in triaging the client to the most appropriate level of care
Conduct initial assessment of client problems and needs and report to the clinical team in order to initiate treatment planning
Enter all pertinent information into the EMR system
Prioritize client needs and issues related to patient orientation
Provide information to clients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter
Share pertinent information with the team as obtained from clients or families
Maintain a professional demeanor both on the telephone and in person
Maintain confidentiality pertaining to clients and families adhering to HIPAA
If you have experience in vacation sales, cruise sales, health insurance sales, and customer service skills we're looking for YOU!
Knowledge of substance abuse and recovery process preferred) .
Salesforce CRM experience preferred.
Prior call center/sales experience required.
EDUCATION:
Minimum of High School Diploma/GED
BENEFITS
Paid Time Off
Medical, Dental, and Vision benefits
ADDITIONAL DETAILS:
Drug free work place.
On going sales training & support.
Must be able to commit to a 40 hour work week.
Must have a reliable source of transportation.
Must be fluent in English.
Job Type: Full-time
Pay: $35,000.00 - $80,000.00 per year
Benefits:
401(k) matching
Dental insurance
Dependent health insurance coverage
Health insurance
On-the-job training
Paid jury duty
Paid time off
Paid training
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
People with a criminal record are encouraged to apply
Ability to commute/relocate:
Pompano Beach, FL 33073: Reliably commute or planning to relocate before starting work (Required)
Experience:
CALL TRACKING METRICS: 1 year (Preferred)
SALES: 1 year (Preferred)
SALESFORCE: 1 year (Preferred)
SUBSTANCE ABUSE RECOVERY: 1 year (Preferred)
VERIFYTX: 1 year (Preferred)
ADMISSIONS IN ADDICTION INDUSTRY: 1 year (Preferred)
Ability to Relocate:
Pompano Beach, FL 33073: Relocate before starting work (Required)
Work Location: In person
Full-time