OPERATIONAL SERVICES LEAD - LABORATORY
Description:
Description
Coordinates daily activities of the Lab support service staff. Oversees payroll functions of the Lab Support Service staff.
Essential Job Functions
Orients, and educates Laboratory personnel in the area of scheduling.
Assists in the screening to hire process for support service candidates.
Performs effectively in the role of preceptor/mentor to new hires.
Develops evaluates and standardizes QA/CAP required procedures to improve efficiency.
Resolves clerical problems.
Utilizes staff input to ensure compliance with new procedures.
Processes department payroll.
Maintains employee profile for the department
Notifies Supervisor of any time overages within the department.
Assists Supervisor with daily staff management.
Utilizes personnel resources in an effective and efficient manner. Participates as part of the Lab SS leadership team, encouraging staff involvement in improving performance, efficiency and problem solving.
Assists in maintaining/decreasing organizational/departmental costs.
Responsible for the staffing schedule insuring adequate coverage. Monitors staff time and attendance.
Provides input into performance appraisals and hiring decisions. May conduct interviews with Supervisor
Assists Supervisor/director in other departmental activities.
Serves as communication facilitator for support service.
Point of Contact for Lab customer service. Performs customer service investigation/follow up.
Acts as a resource to the staff to address and resolve customer service issues.
Participates as part of the Lab leadership team to identify service excellence issues and develop initiatives to improve performance.
Demonstrates an ability to solve problems independently and seeks assistance from immediate supervisor when appropriate.
Effectively functions as a resource person.
Assists with Sunquest/STAR systems
Works with Lab Biller to ensures proper charging of services to realize maximum revenue.
Assists Lab Biller with Investigating charging discrepancies as identified by the patient accounting department.
Ensures that reports in LIS systems are released in a timely manner per department protocols.
Maintains department records for the department
Maintains and distributes departmental meeting minutes.
Maintains information related to departmental performance improvement initiatives.
Assists the Supervisor to maintain continuous compliance with all regulatory agencies.
Maintains continuous survey readiness at the hospital/QD and QDP.
Monitors compliance with all standards, policies and procedures, reporting to the Supervisor any areas of non-compliance for follow-up.
Conducts periodic staff meetings. Attends lead/department meetings.
Other duties as assigned.
Manages vehicle maintenance.
Manages WEX account
Manages multiphasic clinics.
Required Qualifications
High School Diploma, GED or higher level of education.
Two (2) years’ clerical experience, preferred in laboratory setting.
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Basic Math and Keyboard Proficiency
Functional Skills on PC and Related Software (Microsoft Office)
Knowledge of basic Office Equipment such as copier, fax machine, etc.
Basic working knowledge of computers and office equipment
Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs
Proficiency in Microsoft Office including Outlook
Preferred Qualifications
Associates degree in business management preferred.
One (1) year of leadership experience.
License, Certification & Clearances
Act 34-PA Criminal Record Check from the PA State Police system
Supervisory Responsibilities
This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.
Position Type/Expected Hours of Work
Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
Travel may be expected locally between Excela Health locations.
LEAN
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Independence Health's missions, vision and values.
AAP/EEO
Independence Health is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations.
Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.
Work Environment
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
x
Extreme Cold
x
Heights
x
Confined Spaces
x
Extreme Noise(>85dB)
x
Mechanical Hazards
x
x
Use of Vibrating Tools
x
Operates Vehicle (company)
x
Operates Heavy Equipment
x
Use of Lifting/Transfer Devices
x
Rotates All Shifts
x
8 Hours Shifts
x
x
10-12 Hours Shifts
x
x
On-Call
x
Overtime(+8/hrs/shift; 40/hr/wk)
x
Travel Between Sites
x
Direct Patient Care
x
Respirator Protective Equipment
x
Eye Protection
x
Head Protection (hard hat)
x
Hearing Protection
x
Hand Protection
x
Feet, Toe Protection
x
Body Protection
x
Latex Exposure
x
x
Solvent Exposure
x
Paint (direct use) Exposure
x
Dust (sanding) Exposure
x
Ethylene Oxide Exposure
x
Cytotoxic (Chemo) Exposure
x
Blood/Body Fluid Exposure
x
Chemicals (direct use) Exposure
x
Mist Exposure
x
Wax Stripper (direct use)
x
Non-Ionizing Radiation Exposure
x
Ionizing Radiation Exposure
x
Laser Exposure
x
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
x
Sitting
x
x
Walking
x
x
Climbing Stairs
x
x
Climbing Ladders
x
Standing
x
x
Kneeling
x
x
Squatting (Crouching)
x
x
Twisting/Turning
x
x
Keyboard/Computer Operation
x
x
Gross Grasp
x
x
Fine Finger Manipulation
x
x
Hand/Arm Coordination
x
x
Pushing/Pulling(lbs. of force)
x
x
Carry
10#
Transfer/Push/Pull Patients
x
Seeing Near w/Acuity
x
x
Feeling (Sensation)
x
x
Color Vision
x
x
Hearing Clearly
x
x
Pulling/Pushing Objects Overhead
x
x
Reaching Above Shoulder Level
x
x
Reaching Forward
x
x
Lifting Floor to Knuckle
10-19
20-29
30>50
Lifting Seat Pan to Knuckle
10-19
20>50
Lifting Knuckle to Shoulder
10-19
20>50
Lifting Shoulder to Overhead
10-19
20>50
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.