Restoration Supervisor / Crew Chief

Job Description

JOB DESCRIPTION

Restoration Supervisor (Crew Chief)

Job Title:Restoration Supervisor (Crew Chief)Division/Department:Production/Restoration Reports to:Restoration ManagerNew/Replacement:NewPay:HourlyExempt/Non-Exempt:Non-ExemptDate Prepared:May 29, 2025Last Revision Date:January 2025Summary:

At SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, we're more than just a restoration company – we're a team dedicated to making a real difference in our community. We pride ourselves on our culture of ultimate ownership, where every team member takes responsibility for delivering exceptional results. We are committed to creating the best customer experiences by providing compassionate, professional, and efficient service during challenging times. Above all, we operate as one team, supporting and empowering each other to achieve our shared goals. If you're looking for a rewarding career where you can grow, learn, and make a positive impact, join the team!

The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.

Primary Responsibilities:

Represent the best-in-class SERVPRO brand by creating the best customer experiences, delivering exceptional quality work with high attention to detail, and treating your team and your equipment like your own – take ultimate ownership.

Communicate clear expectations to Restoration Technicians and supervise their activities.

Coordinate and perform restoration processes as scheduled and ensure quality control.

Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.

Follow and oversee safe work practices and adherence to safety and risk management guidelines.

Document a detailed and accurate job file to support the services provided.

Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Coach and train Restoration technicians.

Communicate with Restoration manager and office staff on project progress and issues.

Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.

Oversee facility and grounds maintenance, as assigned.

Continue development of Restoration expertise in services, cleaning products, and equipment.

Other tasks/duties as required by employer.Education and Experience Requirements:

High school diploma/GED

IICRC certifications preferred

Minimum 1 year of experience in cleaning, restoration, or construction.

Experience in a supervisor role

Effective written and oral communication skills

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Full-time