Quality Control Analyst

Job Description

We are looking for a detail-oriented and proactive Entry-Level Analyst to join our team in Rosemont, Illinois. In this long-term contract position, you will play a key role in managing customer credit applications, maintaining accurate records, and analyzing data to support business operations. This is an excellent opportunity to develop your skills in a dynamic environment while contributing to the success of the organization.

Responsibilities:

• Process customer credit applications with accuracy and efficiency to meet deadlines.

• Maintain and update customer credit records to ensure data integrity.

• Address customer inquiries promptly, providing resolutions and ensuring satisfaction.

• Monitor customer accounts and take appropriate actions as needed.

• Analyze and present data using Microsoft Excel to support decision-making processes.

• Collaborate with team members to enhance processes and tools for improved service.

• Contribute to the development of strategies aimed at boosting customer satisfaction.

• Stay informed about industry trends and apply insights to improve operations.

• Ensure compliance with all relevant financial regulations and standards.

• Participate actively in team meetings and contribute ideas for operational improvements.• Proficiency in Microsoft Excel and Word for data analysis and documentation.

• Familiarity with CRM tools to manage customer relationships effectively.

• Basic understanding of financial concepts such as budgeting and capital management.

• Strong analytical skills with the ability to interpret and present data.

• Experience with auditing or AB testing is a plus.

• Knowledge of Maps API and networking is beneficial but not mandatory.

• Excellent communication skills to interact with customers and team members.

• Ability to work collaboratively in a team-oriented environment.