Member Service Representative

Nature & Scope: Positional Overview

Are you passionate about delivering exceptional customer service? Our client is seeking a dynamic and dedicated Member Service Representative to join their team! As a member of their customer service team, you'll have the opportunity to engage with their valued members, assist with inquiries, and ensure each interaction is positive and efficient. They offer a supportive work environment, opportunities for growth and development. If you thrive in a fast-paced, customer-centric role and are committed to making a difference for our members, we encourage you to apply!

Role & Responsibility: Tasks That Will Lead To Your Success

Greet and welcome members and visitors to the credit union in a courteous and professional manner. Provide prompt, efficient and accurate service to the members – both in person and remotely.

Respond to email or other electronic request submitted by members.

Respond to member request, problems and complains and/or direct them to the appropriate person for specific information and assistance.

Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information to establish their membership.

Research accounts for discrepancies as required.

Assist members in balancing their accounts and with their proper completion of payroll deduction and/or direct deposit forms.

May be required to perform some duties of loan clerk which may include tracking of insurances, liens, etc.

Perform other duties as necessary or requested

Skills & Experience: Qualifications That Will Help You Thrive

High School Diploma or GED

Great communication skills

Understanding of all credit union products and services and the ability to present and explain those products to members.

Cash handling experience

Knowledge of endorsements and negotiable instruments

Previous teller experience a plus

Job Details:

Hire Type: Temp to Hire

Pay Range: $18/hour

Work Model: On-Site

Recruiter Contact: Karissa Lubberts

No C2C