Member Services Representative

Position: Member Service Representative

Location: Fort Worth, TX Onsite

Pay Range: $18.00-$20.00 hourly

Contract Duration: 4 months contract position with potential to extend

Experience with Banking or Credit Union

Job Purpose

Responsible for daily functions associated with check operations dispositioning processing reconciling and ensuring compliance on all check transactions for the Credit Union.

Principal Duties and Responsibilities

Follow and maintain policies and procedures to ensure strict compliance of Reg CC and other Federal Banking laws

Coordinate return items with members outside vendors the Federal Reserve Bank and other institutions

Assist other departments with check resolution member inquiries and related accounting general ledger balancing

Log balance research and make necessary GL account adjustments and/or returns

Process Stop Pays and Check Batching - Complete daily balancing and branch closing

Understand and be familiar with Federal Reserve and Catalyst software and processes around checks with the ability to troubleshoot anomalous issues

Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including but not limited to the Bank Secrecy Act.

Minimum Qualifications

High school diploma or GED

Intermediate Excel and Word experience

Preferred Qualifications

Previous customer/member service experience

Previous banking or Credit Union experience

Knowledge Skills Abilities

Skilled in Microsoft Office software e.g. Word Excel Access PowerPoint gained through either work experience with the software or education and hands-on use of the software

Ability to exercise excellent customer service skills

Ability to perform in a fast paced environment handle multiple tasks and function as an integral part of a team

Ability to effectively communicate with all levels both verbally and written

Ability to perform mathematical calculations and analyze data

Ability to effectively prioritize work and meet deadlines under high volume pressure

Ability to cross-train and perform any role assigned within department

Ability to interact professionally with all employees and members

Ability to work independently and with minimal supervision

Ability to self-motivate with strong organization skills and capacity for attention to detail

Ability to work extended hours in support of business needs

Ability to maintain satisfactory performance and attendance

Ability to pass applicable client & Credit Union pre-hire compliance checks

Pay Range: $20 Hourly on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.