Service Delivery Specialist

Join Our Team for Service Delivery position II at HCLTech Noida Sec126!

Why HCLTech? At HCLTech, we believe in fostering a collaborative and innovative work environment. Join us and be part of a team that values continuous improvement, customer satisfaction, and professional growth.

Location: Guatemala, Romania, Portugal, Bulgaria, India, Morocco

To Apply:

Ready to take the next step in your career?

Share your resume with us at and join our dynamic team at HCLTech!

About the Role: Are you passionate about delivering top-notch services and driving customer satisfaction? As a Service Delivery candidate at HCLTech, you'll be at the forefront of ensuring seamless service delivery to our valued customers. You'll build strong relationships, lead dynamic project teams, and continuously improve service quality and productivity.

Key Responsibilities:

Customer Satisfaction & Retention:

Understand our clients' industries and business drivers.

Implement robust governance processes and manage customer escalations.

Innovate and provide solutions to help clients achieve their business goals.

Account Management:

Ensure consistent service quality and high performance.

Oversee integration of service delivery units and improve cross-functional team collaboration.

Prepare detailed financial performance reports and support new business opportunities.

Financial Performance:

Drive continuous improvement in productivity and cost-effectiveness.

Manage contracts to meet revenue and cost projections.

Identify growth opportunities and contribute to P&L performance.

Adhoc Responsibilities:

Provide accurate and timely reports to senior management.

Participate in business meetings and contribute to day-to-day improvements.

What we’re Looking For:

A minimum 3–4-year degree or 3 to 5 years of relevant work experience.

Strong leadership and problem-solving skills.

A proactive approach to customer satisfaction and service improvement.

Employee Benefits and Perks:

Health & Insurance: Comprehensive health and life insurance, annual health checkups, and mental health wellbeing programs.

Professional Support & Learning: Job and soft skill training, professional degree assistance, international/on-site exposure, and course reimbursements.

Office Perks: Access to a cafeteria, office cab/shuttle services, office gym, and childcare facilities.

Financial Benefits: Joining bonus, performance bonus, mobile bill reimbursements, and relocation bonus.

Time Off: Generous maternity and paternity leaves, annual leaves options.

Flexible Work Arrangements: Flexible hours to support work-life balance.

Additional Perks:

Enriching Job Experiences: Work with the world's best brands on next-gen capabilities in digital, engineering, cloud, and AI.

Career Opportunities on Your Terms: Skill-based learning, mentoring at all levels, and flexibility to pivot industry or role when ready.

Diversity, Equity, and Inclusion: An inclusive environment where everyone is valued and treated equally with respect.