Personal Lines CSR

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About the Company

Personal Lines Insurance is dedicated to providing exceptional service and support to our clients. Our mission is to ensure that every client receives personalized attention and expert guidance in managing their insurance needs. We foster a culture of teamwork, integrity, and continuous improvement.

About the Role

This position is responsible for providing assistance to producers in handling and processing of new and renewal business, as well as providing in-house customer service to clients as assigned and requested.

Responsibilities

Coordinate expirations with producer and/or account executive to obtain renewal and/or new business information.

Maintain expiration control log.

Market new and renewal business, determine premiums, prepare presentation packets and maintain underwriting and marketing information by carrier.

Check new and renewal policies for accuracy in rating, typing, coverages, signatures, and input these transactions to generate billing invoices.

Ensure that these items are delivered and/or mailed to client.

Receive phone calls and/or emails from clients and companies regarding insurance, claims, or administrative problems, and comply with the requests and/or refer to the producer only when necessary.

Maintain a suspense system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items.

Be familiar with and follow agency E&O guidelines.

Maintain electronic and/or paper files in an orderly, up-to-date manner.

Perform special projects at management's request.

Qualifications

Looking for an industry experienced customer service representative/account manager.

Ohio insurance license preferred but not required.

Must be a self-starter with good communication skills, both verbal and written.

Experience level: 2 years (preferred but not required).

Work Location: Hybrid remote in Mansfield, OH 44906.

Job Type: Full-time.

Required Skills

Strong communication skills.

Ability to manage multiple tasks efficiently.

Attention to detail.

Preferred Skills

Experience in the insurance industry.

Familiarity with E&O guidelines.

Pay range and compensation package

Competitive Pay

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.